| The appellant, Smt. T.P. Radha, is a domestic consumer with consumer No. 1372 under Electrical Section, Cherai. The grievance of the appellant is that the respondent issued an exorbitant bill amounting to Rs. 23,372.00 on 23-10-2015 for a bimonthly consumption of 2829 units. The appellant approached the respondent with a complaint against the impugned bill. But the respondent stated that they have checked the accuracy of the meter and no variations or discrepancies were noticed during the testing of the existing meter. Accordingly the respondent directed the appellant to remit the bill amount. Being aggrieved against the direction, the appellant filed a petition before the CGRF, Ernakulam and the Forum disposed of the petition vide order no. CGRF‐CR/Comp.121/2015-16/124 dated 14-06-2016 with a finding that the bill dated 23-10-2015 issued to the appellant is in order. Not satisfied with the above decision of the Forum, the appellant has filed this appeal petition before this Authority.
The assessment made in this case is without conducting any testing of the meter in an accredited lab or even without verifying the statutory mandates mentioned above. So the assessment is arbitrary, illegal and not sustainable before law and is hereby quashed. However, the respondent is directed to revise the bill for the month of 04/2015 based on the previous average consumption. This shall be done at any rate within 15 days from the date of receipt of this order.
If the appellant desires to have a new service connection to her premises she can apply for the same as a fresh applicant after complying with the formalities required. When the appellant is making such an application then the respondent is directed to issue a new service connection to the appellant after observing the formalities without any delay. The order of CGRF‐CR /Comp.121/2015-16/124 dated 14-06-2016 is set aside. No order as to costs. |
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2016-10-31 00:00:00 |
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P/47/2016 Smt. T.P. Radha, North Paravur, Ernakulam 