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Category: Orders
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Orders Files: 947
Orders of Kerala Electricity Ombudsman  in pdf format
P-041-2020-Sri. Nandakumar. N.-Kollam-Order 04-02-2021


The connected load in the premises of the appellant is 8700 watts and the tariff assigned was LT VIB. The APTS of KSEB Ltd. inspected the premises and found that the premises was being used as private godown. The tariff of the premises was changed from LT VIB to LT VIIA and issued a short assessment bill for Rs.16,372/- towards the difference in tariff for two years prior to the date of inspection. The appellant was given 10 monthly instalments and remitted two instalments and the balance amount to be remitted is Rs.13,363/-. Afterwards the appellant approached CGRF, Kottarakkara and filed the complaint vide OP No.23/2020. The Forum disposed of the petition on 14-09-2020, allowing instalments for remittance of the amount and aggrieved by the order of the Forum, the appellant filed this appeal petition on 03-12-2020. From the analysis done and the conclusions arrived at, the instant appeal fails and hence, dismissed. The order of CGRF in OP No. 23/2020 dated 14-09-2020 is confirmed. The appellant shall be allowed to remit the balance amount in instalments. No interest or surcharge is payable by the appellant during the petition pending period before the CGRF and this Authority and up to 30th day of the order, which is taken as the revised “due date” of the bill. The respondent is directed to issue an instalment allotment proceeding to the appellant, specifying the revised due date and instalment date as per the order.
P-43-2020 Sri. Mohammed Afzal, Aluva-Order 18-02-2021


The appellant had complaint in the electricity bill received on 16-05-2020 and hence, registered a complaint before the Customer Care Services of KSEB Ltd. on 18-05-2020 and reply was received on 19-05-2020 that the reported complaint was rectified. In order to avoid disconnection of supply, the appellant remitted the amount mentioned in the bill on 16-05-2020. The next bimonthly bill was received on 16-07-2020, which had been prepared based on the average of the previous three bi-month since meter reading could not be taken due to the declaration as containment zone in the area. The appellant approached CGRF, Central Region and filed a petition vide OP No.24/2020-21, seeking review of electricity bills and for the replacement of defective meter. The CGRF dismissed the petition vide its order dated 17-11-2020 observing ‘lack of merit’. Appellant filed this appeal petition before this Authority on 15-12-2020. From the conclusions arrived at, the bi-monthly bills issued for 877 units in 05/2020 and 648 units in 07/2020 is quashed. The respondent shall revise the bimonthly bills issued in 05/2020 and 07/2020 for 426 units in each bi-month and issue within 15 days of the order. The appellant shall remit the bill amounts within the due date mentioned in the bill so revised. No surcharge or interest shall be collected from the appellant in the petition period. The order of CGRF, Central Region in OP No. 24/2020-21 dated 17-11-2020 is set aside.
P-035-2020 Sri. Manoharan K.P., Palakkad


The petition pertains to an electricity bill for Rs.2,868/- including the period of Lockdown. The premises is being used for domestic purpose and connected load is 3 KW. The request of the appellant is to reassess the bill as argued by him. There is no revenue loss to the appellant by the way of period of meter reading and method of billing done and hence, the appeal is devoid of any merit and hence, dismissed.

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