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Category: Orders
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Orders of Kerala Electricity Ombudsman  in pdf format
P-045-2020-Sri. Thulaseedharan,TVM-Order 17-02-2021


On suspecting faultiness of meter, the appellant applied for meter testing on 13-06-2016 to the respondent. The respondent had not done anything to test the meter for three years and finally installed a ‘test meter’ in parallel with the premises meter on 22-08-2019. The ‘test meter’ was retained in the premises for 39 days and found the premises meter was faulty. As requested by the appellant, the premises meter was again tested at meter testing laboratory at TMR, Tirumala of KSEB Ltd. to confirm the defectiveness of the meter. The test result shows the meter was defective and hence, the electricity bill for September 2019 was revised by reassessing the consumption for 271 units. The appellant is not satisfied with the revision of only a single bill and filed a petition before CGRF, Kottarakkara vide OP No.45/2020. The Forum in its order dated 23-10-2020 directed the respondent “to revise the bill on the basis of the test report for a period of six months and the excess or deficit amount on account of such revision shall be adjusted in the subsequent bills”. Appellant filed appeal petition on 30-12-2020, seeking refund of excess amount remitted for the last three years. It is decided to reassess the consumption for 24 months (12 bimonthly bills) prior to 04-10-2019, the date of installation of new meter. The consumption for the reassessment shall be the average of the recorded consumption in the new meter from 17-12-2019 to 20-06-2020, 305 units, 399 units and 325 units i.e. 343 units. The respondent shall prepare an adjustment bill for 12 bimonthly spot bills and adjust from the next bimonthly bill onwards. The Appeal Petition filed by the appellant is allowed to this extent and stands disposed of as such. The order of CGRF dated 23-10-2020 is modified to this extent.
P-044-2020-Ms. Alta World , Kozhikode-Order 17-02-2021


The appellant received two electricity bills amounting to Rs.5,198/- and Rs.5,051/- for April 2020 and May 2020 respectively. The appellant approached the CGRF, Kozhikode with a petition vide OP No. 55/2020-21 against the bills on the ground that there was no consumption in the premises due to the closure of the establishment within the period of ‘Lockdown’ declared by the Govt. to restrict ‘COVID 19’. The Forum dismissed the petition in its order dated 04-12-2020, observing there is no sustainable ground to interfere into the demand raised. Appellant filed appeal petition on 22-12-2020. For the reasons detailed above, the appeal petition No. P-044/2020 filed by the appellant stands dismissed as it is found having no merits. The order dated 04-12-2020 in OP No. 55/2020 of CGRF, Northern Region is upheld. The appellant shall remit the disputed bills and no surcharge or interest shall be collected from the appellant.
P-39-2020-Sri. Jeevan George, Thrissur-Order 17-02-2021


The tariff allotted to the appellant’s premises was LT VA for agriculture purpose and the service was disconnected following detection of unsafe drawing of electric wires inside the premises during the inspection conducted by the officers of KSEB Ltd. The electric connection was disconnected by the respondent and a notice to this effect was served on the appellant on the same day directing to rectify the defects and inform the Section Office for reconnection. The appellant rectified the defects and informed the Assistant Engineer, but the electric connection was not reconnected. Appellant filed a petition before CGRF, Central Region vide OP No.23/2020-21 and the Forum in its order dated 17-11-2020 issued the following:- “The respondent is directed to reinstate the electricity supply of Cons. No. 12423 under V B tariff without insisting the required requisite certificate/ approval/permit from the competent authority as per the Board Order dated 05-11-2020 and effect the ownership change on production of required documents as well as remittance of arrear charges within 15 days”. The appellant is not satisfied with the order and the appeal petition is filed on 01-12-2020. In the discussion, the respondent informed that the supply can be restored at any time under LT V(B) tariff, as the premises is intended to use as a cattle farm by the appellant. The appellant stated that, he is proposing to function the premises as a cattle farm soon after getting electric supply and which may be granted under LT V(A) tariff. The appeal petition for assigning tariff under LT V(A) is dismissed. The decision of CGRF, Central Region in OP No. 23/2021-21 dated 17-11-2020 is upheld.

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