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Category: Orders
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Orders Files: 947
Orders of Kerala Electricity Ombudsman  in pdf format
P-041-2020-Sri. Nandakumar. N.-Kollam-Order 04-02-2021


The connected load in the premises of the appellant is 8700 watts and the tariff assigned was LT VIB. The APTS of KSEB Ltd. inspected the premises and found that the premises was being used as private godown. The tariff of the premises was changed from LT VIB to LT VIIA and issued a short assessment bill for Rs.16,372/- towards the difference in tariff for two years prior to the date of inspection. The appellant was given 10 monthly instalments and remitted two instalments and the balance amount to be remitted is Rs.13,363/-. Afterwards the appellant approached CGRF, Kottarakkara and filed the complaint vide OP No.23/2020. The Forum disposed of the petition on 14-09-2020, allowing instalments for remittance of the amount and aggrieved by the order of the Forum, the appellant filed this appeal petition on 03-12-2020. From the analysis done and the conclusions arrived at, the instant appeal fails and hence, dismissed. The order of CGRF in OP No. 23/2020 dated 14-09-2020 is confirmed. The appellant shall be allowed to remit the balance amount in instalments. No interest or surcharge is payable by the appellant during the petition pending period before the CGRF and this Authority and up to 30th day of the order, which is taken as the revised “due date” of the bill. The respondent is directed to issue an instalment allotment proceeding to the appellant, specifying the revised due date and instalment date as per the order.
P-040-2020 Sri. Nandakumar. N, Kollam-Order 04-02-2021


The appellant having a connected load of 20 kilowatts and a contract demand of 22.222 kVA in ToD billing. The electric connection was availed for running a cashew factory and the tariff allotted is LT IVA. The appellant received monthly electricity bill for the consumption in January 2020 for Rs.15,867/- plus Rs.54/- towards the surcharge for the delay in remitting the previous bill. The appellant challenged the bill in CGRF, Kottarakkara vide OP No.22/2020, but the Forum dismissed the petition, observing no abnormality in the bill and the consumption recorded in the meter is actual. Aappellant filed appeal petition on 03-12-2020. From the analysis done and the conclusions arrived at, the appeal petition No. P040/2020 filed by the appellant stands dismissed as it is found having no merits. The order dated 07-09-2020 in OP No. 22/2020 of CGRF, Kottarakkara is upheld. No interest or surcharge shall be collected from the appellant for the appeal period and the period of petition pending before CGRF.
P-038-2020-Sri. Sushil T. Thomas, Pathanamthitta


The grievance of the appellant is that the rate of interruption in that area is abnormal and hence, wants remedial measures. The appellant made complaint before various levels of officers of KSEB Ltd. and finally filed petition before CGRF, Southern Region, Kottarakkara. The Forum registered the petition and directing the Licensee to carryout system improvement work further in the Padimon area to reduce interruption. Aggrieved on this, the appellant filed appeal petition. From the findings and conclusions arrived at, it is directed the respondent to take the following actions: - 1. Initiate immediate steps to strengthen the distribution network in the area. 2. Analyze the nature of faults of the Feeder and take remedial action to minimize each one. 3. A better coordination of work shall be done. 4. If the interruption is more with the defects of insulation, take action to replace all in a time-bound manner. 5. Maximum care shall be given to preventive maintenance with notice to the consumers. 6. Expedite the construction of Substation as stated in the hearing. 7. Use insulated cables/wires wherever it can be provided. Having concluded and decided as above, it is ordered accordingly and the Appeal Petition filed by the appellant stands disposed of to the extent ordered.

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