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Orders of Kerala Electricity Ombudsman  in pdf format
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Exorbitant bill for one month issued to the consumer – the consumer raised the argument of faulty meter – Saleem N.K., Kannur –P/276/2012

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The KSEB has issued an exorbitant bill of 2864 units, for one month, to the domestic consumer. The consumer was not satisfied on the test done by installing a parallel meter by the KSEB at his premise and also disputed the test result of the meter test conducted by the Electrical Inspector. Held the average energy consumption for the disputed month as 500 units instead of 2864 units.
Failure to regularise UAL availed by the consumer and the short assessment bill issued to realize the proportionate current charges – P/231/2011 – Muhammed Kunju T., Ernakulam.

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KSEB officials detected unauthorised additional load in the premises of the consumer and the consumer remitted the penal bill issued by the Board. Thereafter the consumer was served with another short assessment bill for the subsequent period as it was omitted to collect from him earlier. This Authority came to a conclusion that the disputed bill is maintainable and liable to be paid by the consumer.
Abnormality in the light meter reading of the consumer – the appellant complaints the light meter reading unusually high & requests to refund the excess amount paid. P/260/2012, Janatha Tile Works Ltd., Malappuram.

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The consumer’s light meter was found faulty (recording higher than the actual) when tested. The appellant argues that the meter was faulty from the date of installation and thereby collected excess amount towards current charges during that period. It is decided to revise the last two years bills because the consumption recorded for these two years were comparatively higher than the other years.
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