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Orders of Kerala Electricity Ombudsman  in pdf format
P-032-2020-Smt. Roshini Riju - Order 03-02-2021


The Petition filed by the appellant seeking to pass an order directing the respondent to remove the cross bars and overhead 1IKV electric transmission lines and other lines from the property of the appellant within a time bound manner. It is because of the visible infringement of electric transmission lines and cross bars encroached into the property of the appellant. The respondent is directed to initiate suitable action to remove the lines and cross arms from the property of the appellant by doing suitable rearrangement of 11 KV and LT cross arms or by shifting the ‘A’ type single steel pole in the same side of the road or by constructing a double pole structure in the same side of the road. The respondent can opt any of the suggestions, which is more economical and more technically feasible without obstructing the movements of vehicles and people through the roads. The expenses for the said work shall be met by the Licensee. The order of CGRF dated 30-09-2020 in OP No.14/2020-21 is set aside.
P-031-2021-Skyline Amity Park - Order 03-02-2021


An inspection was conducted from Electrical Section, Edappally in the premises of the appellant and found that the MF used by the respondent for arriving at the actual consumption in the premises was ‘20’ in the previous bills instead of ‘30’. A site mahazar was prepared at the time of inspection of the premises after finding the Current Transformer (CT) used in the metering system was 150/5 A ratio and hence the ‘MF 30’. Following the inspection, the appellant was given a short assessment bill for Rs.14,08,818/- on 29-04-2020 for the period from October 2008 to March 2020 by the respondent towards the balance amount applying correct Multiplication Factor (MF). The appellant filed a petition before CGRF, Ernakulam vide OP No.1/2020-21 and the Forum directed the respondent in its order dated 25-09-2020 to issue a revised bill for the period from 2008 to 01-01-2013 after cancelling the bill under dispute. Aggrieved by the decision taken by the CGRF, the appellant filed this appeal petition before this Authority. Ion the meanwhile, a writ petition is filed by the respondent for KSEB Ltd. before the Hon’ble High Court of Kerala vide WP(C) No.826/2021(C) against the order of CGRF and hence the request of the appellant limiting short assessment period is subject to the judgement of the Hon’ble High Court of Kerala in the said writ petition. The appeal filed by the appellant is disposed of accordingly.
P-43-2020 Sri. Mohammed Afzal, Aluva-Order 18-02-2021


The appellant had complaint in the electricity bill received on 16-05-2020 and hence, registered a complaint before the Customer Care Services of KSEB Ltd. on 18-05-2020 and reply was received on 19-05-2020 that the reported complaint was rectified. In order to avoid disconnection of supply, the appellant remitted the amount mentioned in the bill on 16-05-2020. The next bimonthly bill was received on 16-07-2020, which had been prepared based on the average of the previous three bi-month since meter reading could not be taken due to the declaration as containment zone in the area. The appellant approached CGRF, Central Region and filed a petition vide OP No.24/2020-21, seeking review of electricity bills and for the replacement of defective meter. The CGRF dismissed the petition vide its order dated 17-11-2020 observing ‘lack of merit’. Appellant filed this appeal petition before this Authority on 15-12-2020. From the conclusions arrived at, the bi-monthly bills issued for 877 units in 05/2020 and 648 units in 07/2020 is quashed. The respondent shall revise the bimonthly bills issued in 05/2020 and 07/2020 for 426 units in each bi-month and issue within 15 days of the order. The appellant shall remit the bill amounts within the due date mentioned in the bill so revised. No surcharge or interest shall be collected from the appellant in the petition period. The order of CGRF, Central Region in OP No. 24/2020-21 dated 17-11-2020 is set aside.

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