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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 752
Orders of Kerala Electricity Ombudsman  in pdf format
P/039/2018 - Smt. K.S.Seena, Ernakulam


The appellant, Smt. K.S. Seena is a three phase commercial consumer with consumer number 1155834026726 under LT VII A tariff of Electrical Section, Perumbavoor. The appellant is paying the current charges regularly without any dues or delay. But the respondent as per the letter dated 17-02-2017 directed the appellant to remit an amount of Rs. 13,400/- being the short assessment of fixed charge for the period from 01/2012 to 09/2016 based on the findings in the Regional Audit Report. Against the short assessment bill, the appellant had approached the CGRF, Ernakulam by filing a petition in No. 128/2017-18. The Forum dismissed the petition vide order dated 31-05-2018. Aggrieved against this, the appellant has submitted the appeal petition before this Authority. From the findings and conclusions arrived at as detailed above, I decide to set aside the short assessment bill amounting to Rs. 13,400/- issued to the appellant. The respondent is directed to revise the bill by limiting the period for 24 months for the fixed charge of the present connected load after conducting an inspection in the premises of the appellant. The appellant is also eligible for installments, if requested for, and the respondent shall issue the same. The consumer shall pay the whole amount or the 1st installment within 30 days of the revised bill date. The subsequent installments will bear interest from 30th day of the bill issued to the day of payment. No interest or surcharge is payable by the consumer for the Petition and Appeal pending period before the CGRF and this Authority up to 30th day of the revised bill date. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the Consumer is allowed as ordered and stands disposed of as such. The order of CGRF in OP No. 128/2017-18 dated 31-05-2018 is set aside. No order on costs.
P/033/2018 - Sri. Ramaswamy Ernakulam


The appellant, Sri Ramaswamy, is having domestic service connection with consumer number 10466 under the jurisdiction of Electrical Section, Njarakkal. The appellant complained to the Consumer Grievance Redressal Forum of the Kerala State Electricity Board, Ernakulam that he has not consumed the energy as shown in bill for 06/2017 for the consumption shown as 2067 units billed amounting to Rs.15099/-, which are exorbitantly high. The Forum, vide order in OP No. 83/2017-18 dated 28-03-2018, had directed the respondent to revise the bill for the months of 4/2017 to 6/2017 based on the data downloaded from the energy meter. Aggrieved by this order of the CGRF, the Appellant has submitted this appeal before this Forum. From the analysis done above and the conclusions arrived at, I take the following decisions. From the conclusions arrived at as detailed above, I am fully convinced that the request of the appellant is reasonable and hence admitted. I decide that the bill amounting to Rs. 15099/- issued for 2067 units to the appellant is set aside. The respondent is directed to reassess the consumption for the period from 25-02-2017 to 27-06-2017 as 1013 units based on the average consumption of 253.25 units monthly and to revise the bill by taking action to refund the excess amount collected for 1054 units accordingly. The respondent shall issue the revised bill to the consumer within fifteen days time on receipt of this order and adjust the excess amount in the future bills of the appellant. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the Consumer is allowed as ordered and stands disposed of as such. No order on costs.
P/032/2018 - Sri. John Kurian Alappuzha


The appellant complaints that the respondent cut and removed the trees in his property for drawing the 11 kV OH line for voltage improvement work at Kidanalmukku under Electrical Section Charummoodu in 2008, which caused heavy loss to the appellant. The appellant requested bank interest/damages for the delayed tree cutting compensation received only after 10 years. Being aggrieved, the appellant filed petition before the CGRF, Ernakulam which was dismissed due to lack of jurisdiction. Being not satisfied by the decision of CGRF, the appellant has filed the appeal petition. The grievance of the appellant has arisen due to the delay in settling the tree cutting compensation. It is clear that the petition itself is not maintainable before the CGRF or the Electricity Ombudsman as per the KSERC Regulations. That is any dispute or complaints pertaining to such matters are not maintainable before the CGRF and Electricity Ombudsman, as per Clause 2(1)(f) of KSERC (CGRF & Electricity Ombudsman) Regulations, 2005. Hence I decide that the Appeal Petition filed before this Authority by the appellant is not maintainable. Having concluded and decided as above, it is ordered accordingly. The order No.100/2017-18 dated 30-04-2018 of CGRF, Ernakulam is upheld. No order on costs.

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