Overview Search Downloads Submit file Up
Category: Orders
Page 7 of 220
Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 660
Orders of Kerala Electricity Ombudsman  in pdf format
P/071/2017 Sri. P.V. Vasu, Kottayam


The appellant is a domestic consumer under Electrical Section, Aymanam, Kottayam. An electric line was drawn through his property which was effected to give service connection to his neighbour Sri. P.K. Narayanan, consumer number 2133. The appellant had submitted an application in Section office for shifting the electric post and line from his property. An estimate was prepared for shifting the line, but the appellant is not willing to bear the expenditure. Being aggrieved, he filed petition before the CGRF, Kottarakkara in OP No. 359/2017 and not satisfied by its decision dated 31-05-2017 directing the appellant to remit the required shifting charge, the appellant has filed the appeal petition. From the analysis done and conclusions arrived at, I take the following decision. In view of the above legal and factual position the respondent is directed to prepare a revised estimate for labour charges for shifting the service wire to the route proposed and the appellant shall remit the amount on receiving the demand notice. In the case of any difficulty to implement the above proposal, the respondent shall consider the shifting of W/P wire within the property of the appellant as suggested by him, by issuing notices to the concerned parties and by realizing labour charges from the appellant. This shall be done within a period of thirty days from the date of receipt of this order. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having merits and is allowed to the extent it is ordered.
P/065/2017 Sri. Joseph Thomas, Kottayam


The appellant, Sri Joseph Thomas, is a consumer having a domestic service connection with consumer number 7113 under the jurisdiction of Electrical Section, Kollapally. The appellant had complained many times before the KSEB authorities regarding supply fluctuation in his house. Due to the frequent power variation caused heavy loss and damage to the equipments. The appellant had submitted a written complaint to the Assistant Engineer on 27-04-2016. Since the grievance of the appellant was not redressed, he further submitted complaints to Executive Engineer and Deputy Chief Engineer and thereafter the problem settled on 03-09-2016. Due to the damage of household equipments, the appellant claimed loss amounting to Rs. 35,000/-. He approached the CGRF, Kottarakkara requesting compensation for an amount of Rs. 35,000/- and for taking disciplinary action against the concerned officers for the lapses. The Forum disposed of the petition vide order No. 340/2017 dated 27-05-2017 directing the respondent to pay three days compensation at the rate of Rs. 25/- per day to the petitioner. Not satisfied with the decision taken by the CGRF, the appellant has approached this Authority with this appeal petition. With regard to the matter of compensation, the appellant is free to approach the licensee, as per regulations Kerala State Electricity Regulatory Commission (Standards of Performance of Distribution Licensees) Regulations 2015, if he desires so. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the Consumer stands disposed of as such. No order on costs.
P/059/2017 Smt. Gracy Varghese Ernakulam


The appellant has filed the appeal petition, being aggrieved at the inaction of KSEB to shift the 11 kV electric line passing through her property to the road side, situated under Electrical Section, Chalakudy, in Thrissur District. She alleges that the said electric line was drawn long ago through her property. The 11 kV Muringoor feeder from the Chalakudy 110 kV substation to Muringoor under Electrical Section, Melur is partly passing through the property of the appellant. She owns the land and due to the Line passing above, she finds difficulty to construct a house in her property underneath the said Line. The KSEB authorities inserted one additional pole in her property without her consent. Though the appellant had approached the KSEB for shifting the 11 kV line and to remove the pole, it has not been materialized till date. Since no proper action was taken on the same, she has filed petition before the CGRF, Ernakulam vide Petition No. OP No. 129/2016‐17 and the CGRF had disposed it by order dated 25-03-2017, with the remarks as; “1. Through the petitioner’s property itself along the boundaries: The respondent agreed during the site visit that, they are ready to shift the existing line to the boundaries of the petitioner’s property at their own cost. The petitioner has also agreed to this proposal during the site visit”. 2. To shift the line through the side road as mentioned in the complaint by the petitioner: This side road is around 12 feet width and is not straight. This work requires large quantity of additional materials including poles. The consent of nearby property owners is also required for planting stays or struts etc while shifting the line. The amount required for shifting the line shall be met by the beneficiaries jointly”. “In view of the above circumstances, the respondent is directed to intimate the estimate amount required for the second option to the petitioner within one week. If the beneficiaries agree, this work may be executed; otherwise first option shall be executed by obtaining written permission from the petitioner”. Accordingly the respondent had sent a letter dated 31-03-2017 for obtaining consent to shift the line on the boundary of the appellant’s property. As the appellant had not responded to this letter, the respondent had also prepared an estimate amounting to Rs. 8,60,500/‐ and demanded the appellant to remit the same for shifting the line on the road side. Still aggrieved by the said order of the CGRF, the Appellant has filed the Appeal Petition, before this Authority. From the analysis done and conclusions arrived at, I take the following decision. If the appellant is willing to shift the existing line to the boundaries of her property, the respondent shall carry out the work at their own cost as agreed by the respondent and ordered by CGRF in its order dated 25-03-2017 in OP No. 129/2016-17. The second option is that the KSEBL shall take action to shift the portion of the 11 kV OH line and ABC from the property of the appellant along with upgradation work of Chalakudy Substation, without collecting any cost from the appellant. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having merits and is allowed to the extent it is ordered.

Contact Us

Charangattu Bhavan,
Building No-36/895,
Mamangalam- Anchumana Road,
Edappally- P O.Kochi 682024, KERALA,
Phone#  +91 484 2346488

Any Queries?

Send an email to

Do you Know?

Consumers should submit  petitions to CGRF first before appealing Ombudsman.

Visitors Counter