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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 752
Orders of Kerala Electricity Ombudsman  in pdf format
P/021/2018 - Sri. Arun R Chandran, Ernakulam


The appellant represents M/s Indus Towers Ltd., a company providing passive infra structure service to telecommunication providers. The consumer number of the appellant’s three phase service connection is 14943 with tariff LT VI F which is coming under the jurisdiction of Electrical Section, Soornad North, Kollam. The appellant is paying the current charges regularly without any dues or delay. But the respondent as per the invoice dated 13-02-2017 directed the appellant to remit an amount of Rs. 1,01,173/- being the short assessment based on the findings that the meter was faulty for the period from 01-04-2014 to 26-12-2016. Against the short assessment bill, the appellant had approached the CGRF (SR) Kottarakkara by filing a petition No. 565/2017. The Forum dismissed the petition due to lack of merit, vide order dated 27-02-2018. Aggrieved against this, the appellant has submitted this appeal petition before this Authority. From the conclusions arrived at as detailed above, I decide to set aside the short assessment bill amounting to Rs. 1,01,173/- issued to the appellant. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the Consumer is allowed as ordered and stands disposed of as such. The order of CGRF in OP No. 565/2017 dated 27-02-2018 is set aside. No order on costs.
P/018/2018 - Smt. Latha Vidyadharan, Thiruvananthapuram


The appellant is a consumer under the KSEB Electrical Section, Pettah with consumer No. 1145145000710 under three phase domestic tariff. The appellant had filed complaints before the Electricity Section, Pettah, against the exorbitant and disproportionate amounts towards electricity consumption bills charged by the respondent. The Section authorities installed a parallel test meter on 05.07.2016, and on detecting that the existing Meter was faulty, the Meter was then replaced by a new one on 16.07.2016. But the appellant’s request for refund of excess realized from him for the period up to 16.07.2016 was not considered. Hence the appellant filed a complaint before the Consumer Grievance Redressal Forum, Kottarakkara vide O.P. No. 388/2017 which was disposed on 29.06.2017 by directing the respondent, the Assistant Executive Engineer, Electrical Sub-Division, Beach, Thiruvananthapuram, to test the faulty meter in a laboratory and on the basis of the test report to revise the bills for the period of 6 months and adjust the amounts in future Bills. Still aggrieved by the said order, the appellant has filed the Appeal Petition, before this Authority. In view of the above facts, the respondent is directed to revise the bills for the bi-months of 04/2016, 06/2016 and 08/2016, on the basis of average consumption of 613 units. This shall be done at any rate within 30 days from the date of receipt of this order. Any amount remitted in excess by the appellant shall be refunded or adjusted against the future bills. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant, Smt. Latha Vidyadharan, stands disposed of as above. No order as to costs.
P/017/2018 - Sri. John Daniel,, Kollam


The appellant is a consumer bearing consumer No.2984 under Electric Section, Ayoor, Kollam. The consumer is aggrieved by the fact that the service wire, giving connection to his neighbor, Smt. Rajani (Con: No.381) was drawn across his property without his consent. The appellant filed a petition before the CGRF, Kottarakkara, vide OP No. 556/2017 as he was not fully satisfied with the action of the respondent. The Forum disposed of the petition on 20-02-2018 by directing the appellant to approach the District Collector since the dispute relates to property crossing and the Forum has no jurisdiction to entertain such disputes. Aggrieved by this decision, the appellant has submitted this Appeal petition before this Authority on 19/03/2018. The respondent is ordered to prepare an estimate to shift the line from the property of the appellant, as stated above or by any other feasible route or method of shifting, whichever is most convenient and that causes without obstruction to others and to proceed with further actions as per rules with in 60 (sixty) days of this order. The respondent shall collect deposit work amount from the appellant for the shifting of Line and carry out the work as per the estimate. If the grievance is not redressed as above, the appellant can approach the District Magistrate for further remedies. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant, Sri. John Daniel, stands disposed of as above. No order on costs.

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