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Category: Orders
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Orders Files: 1066
Orders of Kerala Electricity Ombudsman  in pdf format
P-007-2022-Sri. Liju Kuriakose-Order 31-03-2022


An inspection was conducted by the officials of Electrical Section on 16-07-2021 and found that the Current Transformer (CTs) used in the metering system with a ratio of 150/5. As per respondent, the entire metering system with CTs having ratio 100/5 was replaced on 18-07-2019 with a new metering system with CTs having ratio 150/5. But the respondent did not change CT ratio in the billing system and hence, application of Multiplication Factor (MF) was continued as ‘20’ instead of ‘30’. In order to compensate the revenue loss sustained to the Licensee, the respondent had issued a short assessment bill applying Multiplication Factor ‘30’ for Rs.3,25,232/- to the appellant. A hearing was conducted by the respondent and allowed 12 numbers instalments for the remittance of the short-assessed amount. Not satisfied with the decision of the Licensee, the appellant approached the CGRF Kottarakkara and the Forum dismissed the petition, allowing 12 numbers interest free instalments. The appellant filed this appeal petition before this Authority. This Authority upheld the decision taken by the CGRF, Kottarakkara in OP No. 56/2021 dated 07-12-2021.
P-006-2022-Sri. Biju Varghese, Ernakulam-Order 31-03-2022


The appeal pertains to the request of the appellant for the shifting of the distribution transformer erected in front of his property. For the shifting of the transformer to a nearby convenient location, the Licensee demanded Rs.7.0 lakhs towards the deposit work amount. The appellant was not willing to remit the amount and approached “Adalath Swanthanasparsam” and before the Additional District Magistrate, Ernakulam. The Additional District Magistrate ordered to maintain the status quo of the transformer structure. In continuation, the appellant filed a petition in GRF, Central Region, Ernakulam and the Forum in its order dismissed the petition. The appellant filed the appeal petition before this Authority and the same is rejected and stands disposed of as such. The order of CGRF, Central Region, Ernakulam dated 30-12-2021 in OP No. 44/2021-22 is upheld.
P-005-2022- Sri. Abdul Aziz, Kozhikode-Order 31-03-2022


The appellant is a consumer of Electrical Section, Chelannur, KSEB Ltd. with consumer number 14762. The registered connected load is 280 watts and tariff allotted is LT VIIA. The appellant’s electricity bill dated 04-02-2021 is Rs.12,267/- for the bi-month from 04-12-2020 to 04-02-2021. The respondent checked the accuracy of the energy meter following the complaint of the appellant and found good. The appellant was given three instalments for remitting the amount and the 1st instalment for Rs.4,179/- was remitted on 15-04-2021. Afterwards the appellant approached the Consumer Grievance Redressal Forum (CGRF), Northern Region, Kozhikode and the Forum in its order dated 08-12-2021 allowed 6 instalments for the balance amount to be remitted and exempted from paying the surcharge in the petition pending period in Consumer Grievance Redressal Forum. The appellant filed appeal petition before this Authority. This Authority upheld the decision taken by the CGRF, Kozhikode in OP No. 7/2021-22 dated 08-12-2021 and the appeal petition filed by the appellant is rejected and disposed of as such.

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