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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 744
Orders of Kerala Electricity Ombudsman† in pdf format
P/015/2018 - Sri. Jayan V.R., Kozhikode


The appellant is a domestic consumer of electricity with consumer No.14818 under Electrical Section, Kovoor, Kozhikode. The energy meter in the premises of the consumer was alleged to be not working properly, resulting abnormal reading since 2014. The appellant had registered a complaint via email on 29-05-2014 and on 12-12-2014 requesting to replace the defective meter. The appellant took the matter before the CGRF, Kozhikode, requesting to replace the faulty meter and to review and adjust the amount charged, as the highest consumption was recorded, during the period since 2014, was due to the defective meter only. The Forum has disposed of the complaint vide Order No. OP 125/2017-18 dated 29-01-2018, by taking the following decision. 1) The respondent shall reassess the bimonthly consumption for a period of 12 months (6 spot bills) prior to meter replacement, taking of the average of the consumption recorded in the new meter for three bi monthly spot bills. 2) As the petitioner had already remitted the bi monthly spot bills for the above period, the Respondent shall revise the spot bills accordingly and adjust the excess amount if any, in the future bills. If the revised amount is more than the amount already paid by the petitioner, the Respondent shall not realize such amount. Aggrieved by the said order, the Appellant has filed the Appeal Petition, before this Authority. In view of the factual position I donít find any reason to interfere with the findings and decision taken by the CGRF, Kozhikode in this case and hence the order of CGRF is upheld. The respondent shall take the average consumption of 3 bi-months from 07-11-2017 for reassessment of 12 months prior to meter replacement and revise the spot bills accordingly and adjust the excess amount, if any, in the future bills. Having concluded and decided as above, it is ordered accordingly. No order on costs.
P/014/2018 - Smt. C.R. Vijayalekshmi Amma, Kollam


The appellant is a consumer of electricity having Consumer No. 25124 under Electrical Section, Kottarakkara West, in LT IV A tariff, for the industrial purpose of body building of motor vehicles. The appellant was served a short assessment bill dated 01-08-2017, for Rs.11,213/? by the licensee, pursuant to an audit report. Aggrieved by the said bill the consumer approached the CGRF, Kottarakkara by filing a complaint, numbered as No: 538/2017. The Forum after hearing dismissed the petition in order No. OP/538/2017/dated 03-02-2018. Still aggrieved, the Appellant has filed the Appeal Petition, before this Authority. As per the analysis done and conclusions arrived at, I decide as follows. The decision of CGRF, Kottarakkara is upheld. The consumer shall be provided up to 5 (five) installments, if requested by her, for paying the bill. The appellant is given 30 days time, for making the payment (due date for payment) in full or the 1st installment, from the date of this order. The subsequent installments will bear interest as per rules. No interest is payable by the consumer for the appeal pending period before the CGRF and this Authority and up to 30th day of this order. Having concluded and decided as above, it is ordered accordingly. No order on costs.
P/013/2018 - Smt. K.G. Sujatha, Alappuzha


The appellant in this appeal petition is a consumer of Electrical Section, Kainakary, having consumer number 29148. An electric line was drawn after erecting 5 Nos. of electric posts through the land owned by the appellant, without her consent. Aggrieved by this, the appellant had approached the CGRF, Ernakulam by filing a petition in OP No. 50/2017-18. The Forum allowed the petition and directed the respondent to remove the electric line and posts from the petitionerís property and to draw the line through the alternate route as suggested by the respondent, without collecting charges from the petitioner vide order dated 20-01-2018. Aggrieved against the non implementation of the order by the respondent, the appellant has submitted this appeal petition before this Authority. As per Regulation 27(6) of KSERC (CGRF & Electricity Ombudsman) Regulations, 2005, non compliance of awards/orders/direction of the CGRF and Ombudsman by Distribution Licensee shall be considered as non-compliance of the Provisions of Electricity Act, 2003 and the Regulations made there under and KSERC shall proceed accordingly. Hence the only solution to redress the grievance of the appellant is to approach the Honíble Commission regarding non-compliance of orders and for further actions under Section 142 of Electricity Act, 2003 against the concerned. Having concluded and decided as above, it is ordered accordingly. The CGRF order No. 50/2017-18 dated 20-01-2018 is confirmed. No order on costs.

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