Overview Search Downloads Submit file Up
Category: Orders
Page 9 of 210
Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 630
Orders of Kerala Electricity Ombudsman  in pdf format
P/028/2017 Sri. Martin Thomas, Thiruvananthapuram


M/s Favorite Life Style Pvt. Ltd. is a LT‐VII A 3 phase commercial consumer, under Electrical Section, Vellayambalam, having consumer No.15972. The APTS Thiruvananthapuram unit of KSEB along with the Sub‐Engineer of Electrical Section, Vellayambalam, inspected the premises of the consumer on 04-06-2016 and found that the Current Transformer (CT) ratio of the metering circuit is 400/5 i.e., the multiplication factor (MF) is 80. On verifying the regular energy bills issued to the consumer, it was found that the CT ratio was wrongly taken as 100/5 (MF=20) instead of 400/5 (MF=80) from 25-07-2012 to 04-06-2016. Thus the bills to the consumer were raised not for the actual energy he has consumed till 04/2016 due to error in MF used for billing. Hence a short assessment bill to recover the loss, amounting to Rs.18,91,732/- and subsequently the same has been revised to Rs. 40,90,284/- and was served to the consumer on 18-07-2016. Against this, the consumer had filed a complaint before the CGRF challenging the demand raised by the respondent. This was disposed of by directing the respondent to revise the bill for two years without interest and allow suitable instalment, if the petitioner desires, vide order dated 30-11-2016 in OP No.130/2016. Aggrieved by this order, the appellant preferred this appeal before this Authority. From the above noted analysis, findings and the conclusions arrived at; I decided to dismiss the petition by upholding the order of CGRF, Kottarakkara limiting the realization of the short collection of electricity charge for a period of 24 months without interest and also allowing suitable instalments, if the appellant desires so. There is lapse on the part of the local Electrical Section officials by taking the multiplication factor wrongly for a long period. But the disciplinary action against erring officers of KSE Board does not come under the purview of this Forum. Hence the CGRF’s order for taking suitable action against the erring officers shall prevail and the Board may decide it as per Law. Having concluded and decided as above, the Appeal Petition No. P/028/2017, filed before this Authority stands disposed of accordingly. No order on costs.
P/038/2017 The Manager, Rubber wood Factory, Pathanamthitta.


The appellant is a HT consumer having consumer number 3458 LCN 2/252 under Electrical Section, Kalanjoor. The grievance of the appellant is that the energy bills issued to him during the period from 05/2012 to 11/2012 was highly excess and abnormal. The disputed bills were revised on the basis of the average consumption recorded during the period from 11/2011 to 04/2012 and it was decided to adjust the excess amount collected in the future bills of the consumer. The CGRF, in the petition filed by the appellant in OP No.222/2016, it was held that the case was settled and the petitioner has no grievance at all and accordingly disposed of the petition. The appellant has filed this appeal petition with a request to sanction interest on the excess amount collected by the respondent. From the analysis done and the conclusions arrived at, which are detailed above, I take the following decisions. 1. The request of the appellant for the interest on the amount of Rs. 4,30,805/- from 05/2012 to 11/2012 is allowed. 2. The respondent shall pay the interest at bank rate for Rs. 4,30,805/- from 11/2012 till the date of adjustment started and thereafter for the balance amount after adjusting the regular bills till the adjustment is over. Having concluded and decided as above, it is ordered accordingly. The order of CGRF in OP No. 222/2016 dated 29-12-2016 is modified to this extent. No order on costs.
P/027/2017 Sri. Chndrasekharan, Kollam


The appellant is a consumer under Electrical Section, Edapallykotta. The complaint of the appellant is that the KSEB officials erected two stay wires in his property without his consent and has caused destruction by way of cutting and removing the branches of mango trees standing without his consent in his property. He also states that the stay wires erected in his property, without his consent, knowledge and caused denial free use of the property and has caused damage to his trees and by this he has suffered a loss of nearly Rs. 5,000/‐. Aggrieved by this, the appellant filed a Petition before the CGRF, Kottarakkara, which was dismissed vide order No. OP/287/2016 dated 13/02/2017, due to lack of merit. Dissatisfied by the order, the appellant preferred this Appeal before this Authority. Rejected the request for the shifting / removing of transformer stays as the existing network in the area comprising of transformers and lines feed the consumers in that area. The removal of the stays will cause the system unstable. The appellant can approach the licensee with a request to shift the stays, if technically feasible, the licensee will take action. Also rejected the request for compensation of Rs. 5,000/- as the respondent arranged the work as per rules. Having concluded and decided as above, it is ordered accordingly. The appeal petition filed by the consumer is dismissed. The related CGRF’s order, vide order No. OP/287/2016 dated 13/02/2017, of the CGRF, Kottarakkara, is upheld. No order on costs.

Contact Us

Charangattu Bhavan,
Building No-36/895,
Mamangalam- Anchumana Road,
Edappally- P O.Kochi 682024, KERALA,
Phone#  +91 484 2346488

Any Queries?

Send an email to

Do you Know?

Consumers should submit  petitions to CGRF first before appealing Ombudsman.

Visitors Counter