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Category: Orders
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Orders of Kerala Electricity Ombudsman  in pdf format
P/022/2018 - Sri. Radahakrishnan Unnithan Alappuzha


The Appellant is running a manufacturing unit of tyre retreading under Electrical Section, Krishnapuram bearing Consumer No. 5464 in industrial tariff (LT IVA) with connected load of 74 KW with ToD meter facility. While so, on 21-07-2017, the APTS of KSEBL, Kollam conducted an inspection in the premises and found that the energy used in one phase (out of 3 phases) was not recording in the meter. Accordingly, the appellant was served with a short assessment bill, for the non functioning of CT in R phase and Y phase partially., so as to recover the unrecorded portion of energy, for Rs. 41371/-. The appellant filed objection before the Assessing officer, the Asst. Engineer, against the said assessment. Being not satisfied with the decision of the Assistant Engineer, the consumer approached the CGRF, Central, Ernakulam, with Petition No. 66/2017-18 and the Forum disposed of the petition on 24-02-2018 upholding the decision of the respondent. Aggrieved by the decision in OP No. 66/2017-18, the appellant has submitted the Appeal petition before this Forum. From the findings and conclusions arrived at as detailed above, I decide to set aside the short assessment bill amounting to Rs. 41371/- issued to the appellant. The respondent is directed to revise the bill for the consumption for the period from 29-06-2016 to 21-07-2017 by taking an average consumption of 1016 units normal, 25 units peak, and 30 units off peak i.e. the average consumption of 08/2017, 09/2017 and 10/2017. The respondent shall not take the months of 09/2016 and 03/2017 and 02/2017 and 03/2017 for revision of the peak and off peak periods respectively as there is no recorded consumption during that period. Accordingly the respondent shall raise a bill for the meter faulty period from 29-06-2016 to 21-07-2017 and issue the revised bill to the consumer within fifteen days. The appellant is also eligible for installments, if requested for, and the respondent shall issue the same. The consumer shall pay the whole amount or the 1st installment within 30 days of this order. The subsequent installments will bear interest from 30th day of this order to the day of payment. No interest or surcharge is payable by the consumer for the Appeal pending period before this Forum and up to 30th day of this order. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the Consumer is allowed as ordered and stands disposed of as such. The order of CGRF in 66/2017-18 dated 24-02-2018 is set aside. No order on costs.
P/021/2018 - Sri. Arun R Chandran, Ernakulam


The appellant represents M/s Indus Towers Ltd., a company providing passive infra structure service to telecommunication providers. The consumer number of the appellant’s three phase service connection is 14943 with tariff LT VI F which is coming under the jurisdiction of Electrical Section, Soornad North, Kollam. The appellant is paying the current charges regularly without any dues or delay. But the respondent as per the invoice dated 13-02-2017 directed the appellant to remit an amount of Rs. 1,01,173/- being the short assessment based on the findings that the meter was faulty for the period from 01-04-2014 to 26-12-2016. Against the short assessment bill, the appellant had approached the CGRF (SR) Kottarakkara by filing a petition No. 565/2017. The Forum dismissed the petition due to lack of merit, vide order dated 27-02-2018. Aggrieved against this, the appellant has submitted this appeal petition before this Authority. From the conclusions arrived at as detailed above, I decide to set aside the short assessment bill amounting to Rs. 1,01,173/- issued to the appellant. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the Consumer is allowed as ordered and stands disposed of as such. The order of CGRF in OP No. 565/2017 dated 27-02-2018 is set aside. No order on costs.
P/018/2018 - Smt. Latha Vidyadharan, Thiruvananthapuram


The appellant is a consumer under the KSEB Electrical Section, Pettah with consumer No. 1145145000710 under three phase domestic tariff. The appellant had filed complaints before the Electricity Section, Pettah, against the exorbitant and disproportionate amounts towards electricity consumption bills charged by the respondent. The Section authorities installed a parallel test meter on 05.07.2016, and on detecting that the existing Meter was faulty, the Meter was then replaced by a new one on 16.07.2016. But the appellant’s request for refund of excess realized from him for the period up to 16.07.2016 was not considered. Hence the appellant filed a complaint before the Consumer Grievance Redressal Forum, Kottarakkara vide O.P. No. 388/2017 which was disposed on 29.06.2017 by directing the respondent, the Assistant Executive Engineer, Electrical Sub-Division, Beach, Thiruvananthapuram, to test the faulty meter in a laboratory and on the basis of the test report to revise the bills for the period of 6 months and adjust the amounts in future Bills. Still aggrieved by the said order, the appellant has filed the Appeal Petition, before this Authority. In view of the above facts, the respondent is directed to revise the bills for the bi-months of 04/2016, 06/2016 and 08/2016, on the basis of average consumption of 613 units. This shall be done at any rate within 30 days from the date of receipt of this order. Any amount remitted in excess by the appellant shall be refunded or adjusted against the future bills. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant, Smt. Latha Vidyadharan, stands disposed of as above. No order as to costs.

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