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Orders of Kerala Electricity Ombudsman  in pdf format
P/040/2019 Sri. Augustine Damian, Ernakulam


The appellant, Sri Augustine Damian is a consumer having Consumer number 1155734008717 under Electrical Section, Kalamassery. The complaint pertains to shifting of post no. KEV - 37/16, for which an amount of Rs.11,577/- under deposit work was remitted by the Kalamassery Municipality on 22-08-2017. The appellant complaints the post causes hindrances to vehicular movement in that area and the appellant and the other residents in that area had submitted request before the Assistant Engineer, Electrical Section, Kalamassery for shifting the post. Since the respondent had not shifted the electric post, the appellant approached the CGRF for necessary orders to execute the work. The CGRF, Ernakulam has dismissed the petition filed by the appellant in OP No. 76/2018-19 vide order dated 30-04-2019, due to lack of jurisdiction. Aggrieved by the decision of CGRF, the appellant has submitted the Appeal petition before this Authority. From the analysis done above and the conclusions arrived at, this Authority upheld the decision taken by the CGRF in OP No.76/2018-19 dated 30-04-2019. Having concluded and decided as above, it is ordered accordingly. No order on costs.
P/035/2019 Sri. Ajayakumar K.M., Kannur


M/S Zeal Wood Industries is a LT‐IV A 3 phase industrial consumer, under Electrical Section, Taliparamba, Kannur, having consumer No.24969. The registered connected load in the premises is 81755 watts. The consumer is running a wood industry registered in the name of Sri. Ajayakumar K.M., the Managing Partner, the appellant. The said service connection was effected on 28-03-2008. The Regional Audit Officer of Kerala State Electricity Board conducted inspection at Electrical Section, Taliparamba on 09-10-2018, and noticed an error that though the Current Transformer (CT) ratio of the metering circuit is 150/5, the multiplication factor (MF) is taken as 20 instead of the 30. On verifying the regular energy bills issued to the consumer, it was found that the bills were issued wrongly taken as MF as 20 instead of 30 from 21-10-2016 onwards. Hence a short assessment bill to recover the loss, amounting to Rs.623446/- was served to the consumer on 22-10-2018. Against this, the consumer had filed a complaint before the CGRF in Op No.119/2018-19.This was disposed of the CGRF by allowing 24 monthly equal instalments. Aggrieved by this order, the appellant preferred this appeal before this Authority. For the reasons detailed above, the appeal Petition No. P/035/2019, filed by the appellant stands dismissed as it lacks merit. The order dated 28-02-2019 in OP No. 119/2018-19 of CGRF, Northern Region, Kozhikode is upheld. Having concluded and decided as above, it is ordered accordingly. No order on costs.
P/031/2019 - Sri. S.M. Hamsa, Ernakulam


The Consumer No. 1157313019121 is a registered consumer at Electrical Section, Thrikkakara West in the name of Executive Engineer, Kerala State Housing Board, Panampilly Nagar, Kochi with a connected load 124 KW in I -A Tariff from 29.08.2005. The appellant in the Appeal No. P/31/2019 is the Secretary, Thrikkakara NRI Flats Allottees Association, Thrikkakara. The appellant was served with an arrear bills for Rs.1,45,700/- and Rs. 51,639/- towards low voltage supply surcharge for the usage of 124 kW connected load for the Low Tension Service connection without availing High Tension service connection. The case of the appellant is that the original connected load of the Consumer in 2005 was 124 k W and the same was for 4 Towers in the complex and a tower was separated in 2008 itself with the full concurrence and on completion of the procedure as per regulation 8 and 9 of the Kerala Electricity Supply Code with the KSEB Authorities with Eastern Group, and hence the connected Load was reduced to 90 k W from 2008 itself and hence the present imposing of penalty and fine of Rs. 1,97,339/- is illegal and unsustainable. The appellant has remitted Rs. 1,97,339/- as low voltage surcharge. An objection was filed before the Executive Engineer for the refund of the amount collected and not getting any positive response from the licensee, the appellant had approached the CGRF (CR) by filing a petition in No. 86/2018-19. The Forum dismissed the petition due to lack of merits, vide order dated 30-03-2019. Aggrieved against this, the appellant has submitted this appeal petition before this Authority. It is not all proper to issue a bill for low voltage surcharge alleging the appellant had been using 124 kW connected load, of which the licensee had already removed 34 kW in 2008 itself without the knowledge of the appellant. In this case variation of connected load was done by the respondent, not by the appellant at his request. From the conclusions arrived at as detailed above, I decide to quash the short assessment bills amounting to Rs. 1,45,700/- and Rs. 51,639/- issued to the appellant. The amount collected shall be refunded by adjusting it in appellant’s future bills. Interest at bank rate from the date of remittance to the date of transfer of the amount shall also be credited as advance payment. This shall be done within a period of 30 days from the date of receipt of this order. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the appellant is allowed as ordered and stands disposed of as such. The order of CGRF in OP No. 86/2018-19 dated 30-03-2019 is set aside. No order on costs.

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