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Category: Orders
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Orders Files: 1327
Orders of Kerala Electricity Ombudsman  in pdf format
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Faultiness of the light meter and the replaced meter was also a faulty one – short assessment bill issued challenged by the consumer – P/243//2011 – Saju C.E., Palarivattom.

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The meter was found faulty and the replaced meter was also a faulty one. The bills were issued according to energy recorded in the faulty meter. The only issue to decide is the quantity of the electricity consumed by the consumer during meter faulty period. It is decided to revise the short assessment bill based on the succeeding three months average consumption of the light meter that was replaced with a good meter and ordered to pay the electricity charges of the previous period.
Deficiency of service -penal bill remitted for Unauthorized addition Load –– delay in regularizing the UAL by KSEB and another penal bill issued – P/232/2011 – Nishad M.A., Malappuram.

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The grievance of the appellant is that there is deficiency of service occurred on the part of KSEB in giving the new LT service connections to the consumer on time and he was penalized for the lapses on the part of KSEB. It is held that it is not justifiable to penalize a consumer for the delay occurred on the part of KSEB and the consumer has acted as per rules. Decided to revise the disputed penal bill by limiting for a period of six months.
Unauthorized use of electricity – penal bill issued – P/245/2011 – C.M. Shajahan, Adoor

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KSEB officials detected unauthorized use of electricity by diverting the supply from the domestic connection to commercial connection, using change over switches. The consumer was issued penal bills for the irregularity. Since the consumption of both does not show any abnormal rise in domestic consumption with corresponding decrease in commercial connection during the disputed period, it is decided to set aside the disputed bill.
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