KERALA ELECTRICITY OMBUDSMAN
D.H. Road & Foreshore Road Junction,
Near Gandhi Square,
Ernakulam, Kerala-682 016
Ph: 0484 2346488, Mob: 8714356488
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| Category: Orders | ||
 Orders |
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| Orders of Kerala Electricity Ombudsman in pdf format |
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Files:
 P-033-2022- Smt. Arya Antherjanam, Malappuram-Order 10-08-2022 
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| The appellant forced to use the diesel engine as the electric supply was not connected, which resulted to huge expenditure for the appellant. The service line length required is only 31 M, but KSEB prepared an estimate including an additional post, which is objected. The appellant approached the CGRF-NR and CGRF ordered vide that if the consumer has provided the support strong enough to connect the service line, then the Licensee has to connect the service wire for pumps and then the estimate is to be revised without post. If the support is not strong enough for this, then the consumer has to pay for the post and the line is to be extended accordingly. The aggrieved appellant filed appeal petition and the Authority takes the following decision: (1) The appellant will erect a concrete post with a ground clearance around 4 M near the pumphouse and the Licensee shall extend the service connection to the pumphouse without any delay. (2) The service connection estimate of the Licensee is to be revised accordingly. (3) The order of CGRF, Northern Region in OP No. 33/2021-22 dated 07-02-2022 is modified to this extend. (4) The Licensee has to device a proper system that all the officials should comply with regulations strictly and officials at fault are to be penalized. |
| P-025-2022- Sr. M. Prasanthi, Nilambur-Order 08-08-2022
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| The Fathimagiri English School was billed under tariff LT VIA up to 09/2013. The Assistant Engineer, Nilambur Section issued a demand notice to the appellant stating that there is an under payment of charges amounting to Rs.4,59,364/- in which Rs.1,62,708/- was the difference in tariff change and Rs.2,96,656/- was the interest. The appellant questioned the demand of interest on them for no fault from the appellant. On hearing, CGRF in its order has disposed the petition mentioning that the exemption of payment of surcharge is not admissible and hence, it is to be paid. On hearing the case, Authority has taken the following decision: (1) The order of CGRF, Northern Region in OP No. 44/2021-22 dated 31-01-2022 is set aside. (2) The appellant is not liable to pay the interest. |
| P-030-2022-Smt. Nirmaladevi.S., Ernakulamn-Order 01-08-2022
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| Sub Engineer, Electrical Section, Palarivattom has issued a site Mahazar to the appellant stating that she had arrears for the last few months, which was come due to mistake made by the then meter reader. As the demand and disconnection notice are exorbitant amount of Rs.11,971/- which is payable within 10 days. The appellant approached the Hon’ble High Court of Kerala and got a stay order and subsequently the Hon’ble High Court ordered to approach the consumer grievance redressal mechanism. On hearing, CGRF ordered that the appellant is liable to pay for the units actually consumed from KSEBL. T appellant filed the appeal petition and the Authority took decision as follow: (1) The appellant is liable to pay the bill amount. (2) The Licensee shall grant 12 months instalments without interest. (3) The order of CGRF, Central Region in OP No.75/2021-22 dated 05-04-2022 has been modified to this extend. (4) The Licensee has to extend formal vigorous training for the staff to avoid recurrence of such type of mistakes. |
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