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Orders of Kerala Electricity Ombudsman  in pdf format
P/065/2019 Sr. - Roji CSN,, Thrissur


The appellant is a consumer under Electrical Section, Karukutty bearing consumer number 1155816012314 under LT VI D tariff with a connected load of28.35 KW. The Anti Power Theft Squad, Vazhathoppu had conducted an inspection in the premises of the appellant on 21-2-2019 and detected that the tariff assigned to the consumer is wrong since this premises is functioning as old age home after accepting charges from inmates. The tariff assigned for this consumer was LT VI D, which is the tariff assigned for old age homes run by charitable institutions or social organizations or non-governmental organizations where no charges are levied for the boarding and lodging of inmates as per tariff order published in Extra Ordinary Gazette No.782dated 21-4-2017. The tariff LT VI D was effected on 8.8.2017 by the respondent based on the certificate of recognition from Orphanage Control Board and 12 A (a)registration for Income tax exemption. Since the appellant was wrongly classified under LT VI D tariff and billed accordingly, a short assessment bill amounting to Rs. 2,55,945/- was served on 21-02-2019 towards the undercharged amount due to wrong fixation of tariff for the period 9/17 to 21/2/19. Aggrieved against this, the appellant approached with a petition before CGRF (Central), Ernakulam, which was disposed of by the Forum vide order in OP No. 127/2018-19 dated 12-07-2019 by dismissing the petition and allowed installment facility without surcharge to remit the bill amount. Against the above order, the appellant has filed this appeal petition before this Authority with a request to quash the short assessment bill. Considering the above facts and legal provisions pertaining to the issue, the assessment bill under LT VIIA category to the appellant for Rs.2,55,945/- is quashed. Old age homes which charged the inmates for boarding and lodging was not categorized prior to 8-7-2019 in the tariff order issued. The respondent shall take with matter for fixing appropriate tariff for the period in question i.e. 9/17 to 7/7/2019 and issue additional bill, if any, required. So, the appeal petition stands allowed as it is found having merits. The order of CGRF in No. 127/2018-19 dated 12-07-2019 is set aside. No order as to costs.
P/067/2019 - Sri Salim C.K. , Kottayam


The appellant is the consumer under the Electrical Section, Thalayazham, Vaikom. The appellant has applied for electric connection under domestic tariff. The respondent has informed the appellant that since weather proof wire has to be drawn across the public road, a support post has to be erected and for this the appellant has to remit a total cost of Rs. 9,190/- including GST. Aggrieving this, the appellant approached the CGRF. Since further action has not been taken by the respondent, the appellant filed petition before the CGRF, Kottarakkara in OP No. 59/2019 requesting to exempt him from remitting the amount. Being not satisfied by the decision of CGRF to dismiss the petition, the appellant has filed this Appeal petition before this Authority against orders dated 06-08-2019 issued by the CGRF. For the reasons detailed above, the appeal petition No. P/067/2019, filed by the appellant stands dismissed as it is found having no merits. The order dated 06-08-2019 in OP No.59/2019 of CGRF, Kottarakkara is upheld. Having concluded and decided as above, it is ordered accordingly. No order on costs.
P/061/2019 - Smt. Lissy Chakko, Thrissur


The appellant is an industrial consumer having consumer number 15479 under Electrical Section Nadathara in Thrissur District. The appellant’s connected load in the premises is 22490 watts and contract demand is 26000 kVA. The complaint of the appellant pertains against the bill issued based on the meter reading taken in the month of 10/2018. The meter status of the appellant for the months of 07/2018, 08/2018 and 09/2018 were shown as ‘door locked’ and the respondent had issued average monthly bills during this period. Only after taking meter reading in 10/2018, it was noticed that huge energy consumption recorded in the meter due to earth leakage, but the respondent had billed based on the consumption by revising previous three bills from 07/2018 to 09/2018. The appellant’s request is for exemption from payment of average monthly energy charges and consumption due to earth leakage during the flood period in 2018.The CGRF, Ernakulam has disposed the petition No. 122/2018-19 filed by the appellant with the following orders. "(1) The bill shall be revised based on the average monthly consumption of 244 units. Petitioner is liable to pay the fixed charges." Still aggrieved by the order dated 28-06-2019 of the CGRF, the Appellant has filed the Appeal Petition before this Authority. From the findings and conclusions arrived at as detailed above, I decide as follows: 1. The respondent shall issue revised bills for consumption months of 06/2018 and 07/2018 in ToD billing taking the average of consumption recorded for the previous three months of 03/2018, 04/2018 and 05/2018. 2. The appellant is also exempted from average billing for 08/2018 and 09/2018 due to the flood occurred in 2018. The respondent shall be given bills for only monthly minimum charges for the months of 08/2018 and 09/2018. Having concluded and decided as above, it is ordered accordingly, and the Appeal Petition filed by the appellant, stands disposed of to the extent ordered. The order of CGRF, Central Region, Ernakulam in 122/2018-19 dated 18-06-2019 is set aside. No order on costs.

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