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Orders of Kerala Electricity Ombudsman  in pdf format
P-023-2022-Sri. Abraham George, BAM, Pathanamthitta-Order 22-06-2022


The tariff was LT VIA. Kerala State Electricity Regulatory Commission has revised the tariff of Self-Financing Educational Institutions from LT VIA to LT VIIA with effect from 01-12-2007. Then there was a revision from VIIA to VIII during 2013 and then to VIF during 2014. The Licensee has raised the penal bill citing order of Hon’ble Supreme Court and order of the Licensee during 10/2020, effective from 01-12-2007. The Licensee was charging based on the wrong tariff till 10/2020 which was LT VIA, which was applicable for Govt./Aided institutions. The appellant has identified the wrong tariff during the external energy audit and informed the Licensee to correct the mistake and correct tariff was applied since 09/2020. The penal bills were raised including interest during 10/2020. The appellant approached CGRF-SR, Kottarakkara, seeking the relief to stay the disconnection notice and order to revise the original demand, excluding the interest. CGRF in its order vide No. 67/2021 dated 24-02-2022 disallows the application of the petitioner to make the payment of the short assessment bills without interest and also to exclude the interest for the period of petitions before the Forum and Hon’ble High Court of Kerala. Tthe appellant filed appeal petition to this Authority. The decision is taken as follows: (1) The bills raised by the Licensee dated 22-10-2020 and 28-10-2020 and the subsequent revision vide letter dated 15-07-2021 (two letters) are squashed herewith and directed to prepare the revised bill with effect from 01-12-2007 without interest till 10/2020 and the balance with interest (2) The appellant is liable to pay the principal amount since 01-12-2007 as per the revised tariff without interest till 10/2020 and the balance bill amount with interest. (3) The respondent shall grant 08 numbers of equated monthly instalments for making the payment. (4) Respondent is hereby directed to avoid charging interest for the period of petitions before CGRF (South), Hon’ble High Court of Kerala and with this Authority. (5) The order of CGRF, Southern Region in OP No.67/2021 dated 24-02-2021 is modified accordingly.
P-018-2022-Smt. Sreelakshmi, Ernakulamn-Order 17-06-2022


The sanctioned load for the appellant is 103.75 kW and Contract Demand is 80 kW. On 12-07-2021, the Anti-Power Theft Squad (APTS), Ernakulm unit together with the officials of KSEB Ltd., Electrical Section, Udayamperoor inspected in the premises of the appellant and found that there is an anomaly of reversal of voltage at 2 phases in the CT circuit. In the three CTs one is cast resin type and two are wire wound type. The respondent connected a parallel meter for some time and found that the meter is under reading around 37%. Site mahassar was prepared in the presence of appellant’s representative. Subsequently, a letter claiming Rs.62,63,677/- was given to the appellant towards short assessment charges, stating that the CT connection interchanged in two phases. The appellant filed a petition before CGRF, Central Region, Ernakulam and the Forum in its order dated 18.02.2022 ordered that the petitioner is bound to pay the short assessment bill issued by the Licensee. The respondent shall grant 12 months instalments as requested by the petitioner. Aggrieved by the decision of the Forum, the appellant filed the appeal petition before this Authority. Following decisions are hereby taken: (1) The appellant is liable to pay the short assessment bill amount. (2) The respondent shall grant 60 numbers of monthly instalments without interest to pay the short assessment bill by the appellant to the Licensee. (3) The order of CGRF, Central Region in OP No.46/2021-22 dated 18-02-2022 is modified to this extent. (4) The Licensee has to device a proper and rugged system to ensure that the meters and CTs are connected properly and also ensure that the periodical inspection and testing of meters as specified in the Kerala Electricity Supply Code 2014 is meticulously followed.
P-024-2022- Smt. Sulochana, Kozhikode-Order 24-06-2022


The officials of the Licensee have installed a stay-wire on the appellant’s property without their knowledge/consent. They have complained to the Assistant Engineer, Assistant Executive Engineer and no resolution arrived and hence the appellant approached the CGRF, Northern Region, Kozhikode. The decision of CGRF was "As it is a case of property crossing of an existing stay which is essential for the utility for maintaining supply, the utility shall take up the complaint of the petitioner with ADM for necessary clearance." The appellant filed the appeal petition to this Authority. The following decisions are taken: (1) The Licensee is liable to remove the stay installed in the property of the appellant by adopting any of the technical options as mentioned above at the cost of the Licensee. (2) The party, if any, is aggrieved by this decision shall take up the matter with the District Magistrate as per provision of the various Sections of Indian Telegraph Act, 1885. (3) The order of CGRF, Northern Region in OP No. 55/21-22 dated 16-03-2022 is set aside.

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