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Orders of Kerala Electricity Ombudsman  in pdf format
P-01902020 Sri. Abdulkhader, Wayanad


The appellant’s complaint relates that his application for availing HT connection to the premises was unnecessarily delayed. The KSERC have pronounced its order on 11-06-2020 and the grievance of the appellant has already been settled, the appeal petition stands dismissed as infructuous.
P/008/2020 Sri. Shanmughan A.K., Thrissur


Restoration of the power supply of the appellant was delayed for seven days. Allowed Rs. 500 /- (Rs. five hundred only) as litigation costs to the appellant and directed the appellant to approach the concerned officer of licensee for compensation as per the provisions in the Standard of Performance.
P-016-2020 dt. 11.08.2020 Dr. Ravi Sankar, Alappuzha


The appellant has raised dispute regarding the accuracy of the energy meter at the premises and complained that the energy was supplied with faulty meter which showing abnormally high reading previously when the service connection was on LT tariff. The respondent is directed to revise the bill for the period from 01/2016 to 09/2016 based on the actual consumption recorded in the meter installed on 10-12-2015 and excess amount if any, collected from the appellant shall be refunded or adjusted in future bills. The respondent shall also rectify the mistakes on calculation of electricity duty.

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