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Orders of Kerala Electricity Ombudsman  in pdf format
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P/011/2020 Sri. M.B. Priyakumar Ernakulam

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The appellant is a consumer having a three-phase service connection bearing consumer no: 1157327001790 with registered connected load of 3000 watts under LT 5A tariff (Agriculture tariff) under Electrical Section, Vennala. The payment of the connection is being paid by the Krishi Bhavan and an amount of Rs.958/- was pending against the consumer number 1790 of the appellant for the period from 09/2017 to 09/2018. Disconnection notice was served on 27/10/2018. The appellant was aggrieved by the disconnection done on 05/12/2018, approached the CGRF, Ernakulam by filing a petition in OP No. 57/2019-20 for reconnection. The Forum disposed of the case in favour of KSEBL and dismissed the petition due to lack of merit, vide order dated 31-12-2019. Against the decision, the appellant has submitted this appeal petition before this Authority on 11-02-2020. From the analysis done above and the conclusions arrived at, this Authority takes the following decisions. The respondent shall give reconnection to the appellant on remittance of Rs.1548/- by the appellant and also take follow up action to realise the arrear amount from the Krishibhavan. On receiving the arrear amount from Krishibhavan, Rs.1,548/- shall be refunded to the appellant. Since the benefit of free electricity supply is granted under the special scheme for agriculture by the state government and on the basis of application submitted by the appellant, he shall also approach the Krishibhavan for settling the arrears by them and for regular remittance of the bill amount in future. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having merits and is allowed to this extent. The order of CGRF, Ernakulam in Petition No. OP/057/2019-20 dated 31-12-2019 is set aside. No order on costs.
P/007/2020 Smt. Aswathy T.K. Pathanamthitta

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The appellant is a domestic consumer having consumer number 33500 under Electrical Section, Adoor. The connection was effected on 13-06-2018 under LT VIF tariff for the purpose of construction of a residential building. Consequent on completion of construction the tariff of the respective service connection was changed to LT I(a) w.e.f. 16-O8-2019. The appellant was served with a bill dated 20-11-2019 amounting to Rs. 13,619/- for the bimonthly consumption of 1531 units. The appellant approached the CGRF, Kottarakkara requesting to cancel the bill. The CGRF has dismissed the Petition on finding that the bill issued by the respondent was in order and the petition was found as devoid of any merits, vide its order No. OP 122/2019 dated 13-01-2020. Aggrieved by the decision of CGRF, the appellant has submitted the Appeal petition before this Authority on 28-01-2020. From the findings and conclusions arrived at as detailed above, I decide to set aside the electricity bill amounting to Rs. 13619/- issued to the appellant. The respondent is directed to revise the bill for the consumption period from 20-09-2019 to 20-11-2019 by taking the average of three bi-month’s consumption in the meter after the defect of the main switch is rectified. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having some merits and is allowed. The order of CGRF, Kottarakkara in Petition No. OP122/2019 dated 13-01-2020 is set aside. No order on costs.
P/015/2020 Sri. K.M. Mathew, Pathanamthitta

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The appellant is a domestic consumer under Electrical Section, Thiruvalla bearing consumer number 11139. The appellant was aggrieved by the bill issued in 05/2019 amounting Rs. 19,524/- for the consumption recorded as 1396 units and lodged a complaint before the Section authorities disputing the accuracy of the respective energy meter at the premises. The disputed energy meter was replaced for testing and test report shows that the disputed meter was faulty. So, the disputed bimonthly bill for Rs. 19,524/- was revised based on the average consumption after replacement of the meter as 817 units bimonthly. The appellant’s grievance in this petition is that he had remitted excess electricity charges more than his actual energy consumption for the past ten years due to the faultiness of the meter and hence requested to refund the excess amount remitted by him. The appellant had approached the CGRF, Kottarakkara by filing a petition in OP No. 130/2019. The Forum disposed of the case in favour of KSEBL and dismissed the petition due to lack of merit, vide order dated 29-01-2020. Against the decision, the appellant has submitted this appeal petition before this Authority on 18-02-2020. For the reasons detailed above, the appeal petition No. P/015/2020, filed by the appellant stands dismissed as it is found having no merits. The order dated 29-01-2020 in OP No. 130/2019 of CGRF, Kottarakkara is upheld. Having concluded and decided as above, it is ordered accordingly. No order on costs.

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STATE ELECTRICITY OMBUDSMAN,
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