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Category: Orders
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Orders Files: 1226
Orders of Kerala Electricity Ombudsman  in pdf format
P/034/2023- M/s Good Buy Soap and Cosmetics(P)Ltd.


Appellant M/s Good Buy Soaps & Cosmetics (P) Ltd. is the consumer of the licensee (KSEB) under the Kanjikode Electrical Section with consumer no. 1165289012972. The connected load is 99.455 kw and contract demand is 95kvA. On inspection of HTMT unit found that the real time clock of the CT meter was defective and thus the meter reading was erroneous. The energy meter was declared faulty. Due to the error in the meter the appellant was under charged during the period Jan/2021 to Aug/2021. A short assessment bill was issued to the appellant for Rs. 2,54,081/- for the said period. The short assessment was calculated taking average of the preceding 6 months for 7/2020 to 12/2020. The appellant filed petition to the CGRF and vide CGRF ORDER dated 12/08/2022, the short assessment bill was quashed and directed the licensee to revise the short assessment as per regulation 125 (1) of Kerala Electricity Supply Code 2014. The licensee filed a review petition and CGRF issued a revised order dated 08/05/2023 stating that the licensee can collect the energy charges for the escaped portion as per regulation 134 of the Supply Code 2014. Aggrieved by the review of order of CGRF, this appeal petition was filed.
RP/004/2023- Shri. Shaji M


The appellant is a domestic consumer of the licensee under the section Ramanthali at Payyannur. The complaint was about drawing electrical line and placing the post and stay wire blocking the access to his property from the road. There was a public pathway which has been converted into a tarred road in front of his land at eastern boundary. The appellant requested the officials of the licensee to shift the post and stay wire and they have not agreed to shift the post and line. The appellant filed a civil case in the Munsif Court of Payyannur and is pending for decision. The appellant approached the CGRF and then appealed to this authority. The appeal petition numbered P/10/23 and hearing was conducted on 19-04-2023 and an order issued dated 25/04/2023. The civil case was pending in the court and hence the petition was dismissed as per Section 22(1)(d) of KSERC (CGRF and Electricity Ombudsman) Regulation 2005. Aggrieved by the decision of the Ombudsman in the appeal petition, this review petition is filed to this authority. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. This review petition is dismissed. 2. No order on cost.
P/041/2023- Smt. Ann Noronha


The appellant is the consumer of the licensee under Vaduthala Electrical Section and connection is availed for a Dental Clinic in LT VIG tariff with connected load 5840 w. The meter reading is taken on bimonthly basis and bills were raised accordingly. The meter reading on 08/11/2022 was 3024. The reading of January 2023 was not taken due to door lock condition and then the reading on 3rd March 2023 was 9248. Then the consumption was 6224 units (9248-3024). The bill for Rs. 54034/- was raised to the appellant. Consumer raised compliant on the bill as her bimonthly bill was between Rs. 2500/- to Rs. 4000/-. The staff of the licensee checked the energy meter but no anomalies found. The meter is tested in NABL accredited meter testing lab and no defects noticed in the meter. The consumer has been asked to check the wiring as the chance may be due to earth leakage of power. The appellant checked the wiring and no abnormalities noticed. The appellant filed the petition to the CGRF and CGRF issued order dated 27/07/2023 stating that the consumer is liable to pay the bill. Aggrieved by the order of CGRF the appellant filed this appeal petition to this authority.

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