| This review petition is filed by Assistant Executive Engineer, of Pappinissery Electrical Sub Division of Licensee to review the order issued by the Ombudsman for the petition P/28/2023 dated 26/07/2023. The consumer named Shri. P.V. Valsalan submitted the appeal petition numbered P/28/23 regarding his dispute with the Licensee. The reading of his meter for the month 07/2022 was taken on 25/7/2022 and mentioned in the bill that the reading date is 23/07/2022.The delay of two days was because of the bad weather due to heavy rain in that area. In the bill of 9/2022 the previous reading date is mentioned as 23/07/2022 instead of the actual billing date of 25/07/2022. The complaint was raised by the consumer and the dispute in the bill was not settled within 24 hours as specified in the KSERC (Statement of performance). Regulation 2015. The proper reply and revised bill was given on 24/09/2022. The Ombudsman issued order on 26/07/2023 on completing the procedure stating that the excess amount charged Rs.16/-is to be refunded.The delay in settling the dispute in the bill is to calculated and the Licensee has to pay the compensation. The Licensee has calculated the compensation for delay as per the order of Ombudsman for a period from 25/07/2022 to 24/09/2022. Which is 61 days amount of Rs.3050/-. The amount has been sent to the consumer by cheque through post and the same was refused by the consumer.The Licensee have complied with the order of Ombudsman. |
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2024-08-01 06:09:57 |
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RP/06/ Asst.Executive Engineer, Pappinisery, Kannur 
