KERALA ELECTRICITY OMBUDSMAN
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Ernakulam, Kerala-682 016
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| Orders of Kerala Electricity Ombudsman in pdf format |
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 P-020-2021-Sri. K.P. Muhammedali Haji, Malappuram order 26-08-2021 
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| The appellant received an arrear bill amount for Rs.35,791/- in the electricity bill dated 01-12-2020. The appellant approached the Consumer Grievance Redressal Forum (CGRF), Northern Region with a petition requesting (1) Rebate as per the Board Order may be allowed in the fixed charges for the months of April, May and June 2020. (2) Demand Charge may be reduced to 75% in all months where billing demand did not exceed 75% of the connected load (3) 24 interest free installments may be allowed to remit the arrears up to December 2020. CGRF issued order as follows: - “(a) The relief sought in petition vide items (1) and (2) are thus found devoid of any merit to consider and hence, dismissed (b) The relief noted in item (3) shall be allowed as a special case. The respondent shall collect the arrear amount in 15 equal installments and the installment shall carry interest. The petitioner need not pay interest for the bill amount for the petition pending period before the Forum.” Not satisfied with the decision of the Forum, the appellant filed this appeal petition. The Authority take the following decision: - As ordered by KSEB Ltd., the rebate @ 25% on fixed charge for the months of March, April and May 2020 had already been adjusted in the regular monthly bill. Hence, the request of the appellant for the implementation of Board Order in allowing rebate for the three months is treated as settled and hence closed. Since the rebate on fixed charge granted by KSEB Ltd. had already been given to the appellant and there is no orders or directions from KSEB Ltd. or any from other empowered bodies to extend the rebate on fixed charge to a further period, the request of the appellant to reduce the fixed charge to 75% in all months where billing demand did not exceed 75% of the fixed charge is rejected. The CGRF, Northern Region had already granted 15 numbers instalments, as a special case, for the payment of arrear amount with interest as per rules. Further review on this subject is not required and the decision of CGRF in granting instalments with interest is upheld. The CGRF, Northern Region exempted the appellant from paying the interest on the arrear amount for the petition pending period in the Forum. But this Authority observed that the arrear amount is the regular monthly bills, which had to be remitted by the appellant within the due date in each month and the requirement of the appellant is for a rebate on a portion of fixed charge only. As such the appellant shall remit interest for the energy charge for the pending period of petition in CGRF, Northern Region and the appeal petition pending period before this Authority. At the same time, the appellant is exempted from paying the interest on 25% of the fixed charge during the petition pending period in CGRF, Northern Region and before this Authority. The respondent shall revise the bill accordingly and issue to the appellant within 15 days from the date of orders. The order of CGRF, Northern Region in OP No. 111/2020-21 dated 20-02-2021 is modified to this extent. |
| P-019-2021-Sri. K.P. Muhammed Mustafa, Kozhikode-Order 26-08-2021
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| The appellant received an arrear bill in November 2020 for Rs.33,29,860/-. The appellant approached CGRF, Northern Region with a petition requesting (1) Rebate as per Board Order may be allowed in the fixed charge (Demand Charge) for the months of April, May and June 2020. (2) Demand Charge may be reduced to 75% in all months where billing demand did not exceed 75% of Contract Demand (3) 24 interest free installments may be allowed to remit the arrears up to December 2020. The CGRF registered the petition and issued order as follows: - (a) “The relief sought in petition vide (1) and (2) are found devoid of any merit to consider and hence, dismissed (b) The relief noted in item (3) shall be allowed as a special case. The respondent shall collect the arrear amount in 15 equal installments and the installment shall carry interest. The petitioner need not pay interest for the bill amount for the petition pending period before this Forum.” Not satisfied with the decision of the Forum, the appellant filed this appeal petition. As ordered by KSEB Ltd., the rebate @ 25% on fixed charge (demand charge) for the months of March, April and May 2020 amounting to Rs.52,140/- had already been adjusted in the regular monthly bill dated 03-07-2020. Hence, the request of the appellant for the implementation of Board Order in allowing rebate for the three months is treated as settled and hence closed. Since the rebate on fixed charge granted by KSEB Ltd. had already been given to the appellant and there is no orders or directions from KSEB Ltd. or any from other empowered bodies to extend the rebate on fixed charge to a further period, the request of the appellant to reduce the fixed charge to 75% in all months where billing demand did not exceed 75% of the Contract Demand is rejected. The CGRF, Northern Region had already granted 15 numbers instalments, as a special case, for the payment of arrear amount with interest as per rules. Further review on this subject is not required and the decision of CGRF in granting instalments with interest is upheld. The CGRF, Northern Region exempted the appellant from paying the interest on the arrear amount for the petition pending period in the Forum. But this Authority observed that the arrear amount is the regular monthly bills, which had to be remitted by the appellant within the due date in each month and the requirement of the appellant is for a rebate on a portion of fixed charge only. As such the appellant shall remit interest for the energy charge for the petition pending period in CGRF, Northern Region and the appeal petition pending period before this Authority. At the same time, the appellant is exempted from paying the interest on 25% of the fixed charge or demand charge during the petition pending period in CGRF, Northern Region and before this Authority. The respondent shall revise the bill accordingly and issue within 15 days from the date of orders. The order of CGRF, Northern Region in OP No.101/2020-21 dated 20-02-2021 is modified to this extent. |
| P-017-2021-Sri. Mathew M. Varghese, Ernakulam-Order 13-08-2021
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| The appellant requested the Assistant Engineer to disconnect the electric supply and effect dismantling of the transformer. The appellant was given an electricity bill for Rs.79,775/- towards the assessment of “Deemed HT demand charge” for the months 12/2016, 01/2017, 03/2017 and 04/2017 in which months the maximum demand exceeded 100 kVA against the contract demand 83 kVA. The appellant approached CGRF, Central Region with requests (1) Quash the short assessment bill dated 07-08-2020 (2) Disconnect and dismantle the electric connection with effect from 26-08-2020 (3) Refund the OYEC charge remitted at the time of connection in 2013. Aggrieved by the decision of the Forum, the appellant filed the Appeal Petition From the findings and conclusions arrived at, it is decided as follows: - (1) The electricity bill for Rs.79,775/- issued to the appellant on 07-08-2020 towards the deemed HT charges for the months 12/2016, 01/2017, 03/2017 and 04/2017 is quashed. (2) The service connection of the appellant is treated as dismantled on 26-08-2020 and respondent shall not realize any demand charges after the month of August 2020. (3) The request for the refund of OYEC charge remitted by the appellant while availing electric connection in the year 2013 is rejected. The appeal petition filed by the appellant is allowed to this extent. The order of CGRF, Central Region in OP No. 44/2020-’21 dated 27-01-2021 is modified as above. |
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