KERALA ELECTRICITY OMBUDSMAN
D.H. Road & Foreshore Road Junction,
Near Gandhi Square,
Ernakulam, Kerala-682 016
Ph: 0484 2346488, Mob: 8714356488
Downloads - Orders
Downloads
 Overview |
 Search Downloads |
 Submit file |
 Up |
| Category: Orders | ||
 Orders |
Files: 1245 | |
| Orders of Kerala Electricity Ombudsman in pdf format |
||
Files:
 P/030/2016 Sri Rajeevan K.P. Kozhikode 
|
|
| The service connection with consumer No. 16693, under Electrical Section, Kuttiadi registered in favour of Sri Rajeevan K.P., the appellant. The service was effected on 29-05-2015 under domestic tariff (LT-1A) with a connected load of 4180 Watts. While being so, the appellant was aggrieved with the exorbitant bill issued for consumption for a period of 36 days from 29-05-2015 to 03-07-2015 for an amount of Rs. 1,450.00. It is alleged that the respondent has not conducted any inspection but directed to remit the amount for the time being. Accordingly the appellant remitted the bill amount. Thereafter the appellant was served with a subsequent bill no. 659251 dated 04-09-2015 for an amount of Rs. 10,768.00 for the period from 03-07-2015 to 04-09-2015. The appellant had submitted a written representation before the respondent with a request to get the electric meter to be tested by the Electrical Inspectorate and to set aside the above said bill. Thereupon, on 14-09-2015 the respondent inspected the site and the said electrical meter and connected apparatus were taken in to custody as per the site mahazar dated 14-09-2015 prepared at the site. On 17-09-2015, the appellant was issued with a notice intimating him that his average consumption was being fixed as 484 units and with a direction to pay Rs. 2,459.00 and accordingly the appellant remitted Rs, 2,509.00, including surcharge on 28-09-2015. Thereafter, vide notice No. B.B/Meter Complaint/2015-2016/468, dated 18-01-2016, the appellant was directed to pay Rs. 8,309.00 after deducting the amount of Rs. 2,477.00 which was already being paid as per the ad hoc bill, out of the total amount as per the bill dated 04-09-2015, before 02-02-2016. Being aggrieved, the appellant lodged complaint before the CGRF, Kozhikode on 1-2-2016. It was requested to waive off the excess charges levied in the bill of Rs. 10,768.00 and to avoid disconnection of power supply. The CGRF had dismissed the petition on the ground that the bill issued by the respondent is in order and the petition is devoid of any merits. Aggrieved by this, the appellant has submitted this appeal petition before this Authority on 03-05-2016. In view of the above discussions, there is no justification for issuing such a huge bill to the appellant even without analyzing or finding out the exact reason for the excess consumption. Hence the disputed bill is hereby quashed. The respondent is directed to issue revised bill based on average consumption of the three billing cycles after the period of disputed bill and the excess amount, if any, remitted by the appellant shall be adjusted in the future bills. The order of CGRF is set aside. The appeal petition is allowed. No order as to costs. |
| P/039/2016 Sri Arun R. Chandran Ernakulam
|
|
| The appellant represents M/s Indus Towers Ltd, a company providing passive infra structure service to telecommunication providers. The consumer number of the above service connection is 8556 and is under the jurisdiction of Electrical Section, Sivapuram. The appellant is paying the current charges regularly without any due or delay. But the respondent as per the letter dated 17-12-2015 directed the appellant to remit an amount of Rs. 64,935.00 towards the short assessment for unauthorized additional load for the period from 01/2010 to 08/2010 and unauthorised extension based on the inspection report of general audit conducted in the Section. The appellant has submitted an objection petition before the Assistant Engineer which was rejected by him. Aggrieved against the above demand, the appellant submitted a petition before the Consumer Grievance Redressal Forum, Kozhikode which was dismissed vide order in OP No. 166/2015‐16 dated 07-04-2016. Not satisfied with the order of the Forum, the appellant has submitted this appeal petition before this Authority. In view of the discussions, it is hereby concluded that the respondent has not followed the mandatory procedures contemplated under Section 126 (2) and (3) while issuing the penal bill for an amount of Rs. 64,935.00. Hence the penal bill issued is hereby quashed. The order of CGRF in OP No. 166/2015‐16 dated 07-04-2016 is set aside. The appeal petition is allowed. No order as to costs. |
| P/041/2016 Smt. Sumakumari S. Thiruvananthapuram.
|
|
| The appellant is an LT three phase domestic consumer with consumer No. 12636 having connected load of 5940 Watts under Electrical Section, Pettah, who is aggrieved against the exorbitant electricity bills issued. The appellant approached the Assistant Engineer on 04-04-2015, with a complaint regarding the accuracy of the meter. Based on the request, the Assistant Engineer installed a check meter in the premises from 06-06-2015 to 09-06-2015 to verify the accuracy of the meter. The test result shows that there is variation in the existing meter and hence declared as faulty. Subsequently, the meter was replaced on 17-06-2015 and three bills prior to the date of change of meter were revised with the average consumption of the appellant during the healthy period as per Regulation 115(9) of Electricity Supply Code, 2014. Again the appellant had filed a petition before the Assistant Engineer on 21-12-2015 requesting to refund the excess amount so far collected at higher rate from 2007 to 2015. But the respondent has not taken any action on this petition. Being aggrieved, the appellant filed petition before the CGRF, Kottarakkara and not satisfied by the decision of Forum in order no. OP No. 36/2016 dated 09-05-2016, the appellant has filed the appeal petition before this Authority. In view of the above there is no reason for revising the bill for the period from 2007 to 2015. However, the respondent is directed to take the average consumption based on the readings of three billing cycles after the meter is replaced. The revised bill based on the average consumption shall be issued for the period from 05/2014 to 05/2015 at any rate within 30 days from the date of receipt of this order. The excess amount, if any, due to the appellant, shall be adjusted against her future bills. The order of CGRF is upheld. No order as to costs. |
Contact Us
Any Queries?
Send an email to info@keralaeo.org
Do you Know?
Consumers should submit petitions to CGRF first before appealing Ombudsman.
Visitors Counter
 | Today | 332 |
 | All | 4879102 |