KERALA ELECTRICITY OMBUDSMAN
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Ernakulam, Kerala-682 016
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Downloads - Orders - P-030-2022-Smt. Nirmaladevi.S., Ernakulamn-Order 01-08-2022
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 P-030-2022-Smt. Nirmaladevi.S., Ernakulamn-Order 01-08-2022  |
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| Sub Engineer, Electrical Section, Palarivattom has issued a site Mahazar to the appellant stating that she had arrears for the last few months, which was come due to mistake made by the then meter reader. As the demand and disconnection notice are exorbitant amount of Rs.11,971/- which is payable within 10 days. The appellant approached the Hon’ble High Court of Kerala and got a stay order and subsequently the Hon’ble High Court ordered to approach the consumer grievance redressal mechanism. On hearing, CGRF ordered that the appellant is liable to pay for the units actually consumed from KSEBL. T appellant filed the appeal petition and the Authority took decision as follow: (1) The appellant is liable to pay the bill amount. (2) The Licensee shall grant 12 months instalments without interest. (3) The order of CGRF, Central Region in OP No.75/2021-22 dated 05-04-2022 has been modified to this extend. (4) The Licensee has to extend formal vigorous training for the staff to avoid recurrence of such type of mistakes. |
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