KERALA ELECTRICITY OMBUDSMAN
D.H. Road & Foreshore Road Junction,
Near Gandhi Square,
Ernakulam, Kerala-682 016
Ph: 0484 2346488, Mob: 8714356488
Downloads - Orders - RP/01/2024- Sri. Markose Xavier
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 RP/01/2024- Sri. Markose Xavier  |
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| This is the review petition filed by the appellant Sri. Markose Xavier against the order issued by this authority on the petition No. P/045/2023. The appellant is the legal heir of the consumer in Consumer No. 1145594003761. The meter display was not readable and bill issued as per the average of the consumption for the month of 07/22. The bill for 09/22 also issued based on the average reading and the status mentioned was door lock condition. The meter is installed outside the house and hence the door lock condition is not applicable. The bill on 02/11/2022 also issued in the same pattern. The meter was replaced only on 04/11/2022. The licensee is not supposed to raise the bill based on average consumption more than 4 months or two billing cycles. There was considerable delay in replacing the meter. The appellant’s issue was the third bill issued by the licensee is illegal. The CGRF issued the order stating that the appellant is liable to pay the bills issued by the licensee. The appeal was filed to the Ombudsman and order was issued by this authority dated 22/11/2023. The review petition was filed by the appellant requesting to review the order on certain grounds. The case was heard on 16/02/2024 and an Interim order was issued dated 23/02/2024 directing the licensee to test the meter and download the data. The test result of the meter was reviewed only on 08/15/2024 and hence the delay in issuing the final order. |
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