KERALA ELECTRICITY OMBUDSMAN
D.H. Road & Foreshore Road Junction,
Near Gandhi Square,
Ernakulam, Kerala-682 016
Ph: 0484 2346488, Mob: 8714356488
Downloads - Orders - P/160/2015 Sri Vakkachan Thakkolkkaran Mala
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 P/160/2015 Sri Vakkachan Thakkolkkaran Mala  |
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| The appellant is a consumer with consumer No. 13794 under Electrical Section, Mala and the service connection effected on 10-04-2006. The appellant had two other connections in the same premises having consumer numbers 9889 under LT VI B and 13128 under LT VII A. The appellant’s grievance is stating that he had submitted application for dismantling the above connections after effecting the new connection 13794, on 10-04-2006. But the Assistant Engineer had not taken any action on that application. The appellant had remitted all the bills since received on the said connections due to ignorance. This fact was brought to the notice only while conducting the Internal Audit of the Institute. These connections were dismantled only on 18-12-2014. The appellant requested to refund the amount paid by him from 10-04-2006 onwards, which was denied by the respondent. Aggrieved against this, the appellant approached the CGRF, Ernakulam by filing a Complaint No. 34/2015-16. But the CGRF dismissed the petition vide order dated 19-08-2015 by holding that the petition is devoid of merits. Not satisfied with the above decisions of CGRF, the appellant has approached this Authority with this appeal petition on 23-09-2015. The respondent is directed to revise the invoices issued to the appellant for fixed charges and meter rent for the period from 06-08-2010 to 18-12-2014 for service connection 13128 and from 09-06-2009 to 18-12-2014 for service connection 9889. Also directed to refund / adjust the excess amount if any received from the appellant by way of average consumption. Appeal is found having some merits and is admitted. CGRF order dated 19-08-2015 is set aside. No order as to costs. |
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