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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1290
Orders of Kerala Electricity Ombudsman  in pdf format
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RP-007-2022- Sri. Moosa. C.V., Kannur-Order 14-11-22

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There was earth leakage in the meter box. This resulted into a huge bill. On 21-07-2021, the Sub Engineer visited the site and inspected the premises and found that high meter reading, though there is no consumption. The review appellant approached Consumer Grievance Redressal Forum (CGRF), Northern Region, Kozhikode and CGRF ordered that the review appellant is liable to pay the charges as per the bill. The appeal filed to this Authority vide No. P-028/2022. This office has completed procedures and process and order issued on 12-08-2022, stating that the consumer is liable to pay the bills. Aggrieved with this order the review appellant filed the petition to review the order of this Authority. The relevant Sections are very clear that the consumer is responsible to keep the meter and installations under safe custody and make the premises neat, clear, and accessible for Licensee to take meter reading regularly. As such, there is no merit in reviewing the order and hence, the review petition is dismissed.
RP-006-2022- Sri. Shareef Abdul, Kozhikode-Order 14-11-22

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The reading recorded by the consumer’s meter was 28.28% lower than that of the actual consumption. Since the exact date of CT open condition has not been able to assess, the short assessment was calculated for 12 months as per Regulation 152(3) of Kerala Electricity Supply Code 2014 for an amount of Rs.1,13,606/-. The review appellant filed petition to CGRF and CGRF(N) issued order to make the short assessment bill for 6 months preceding the date of inspection. The appeal has been filed to this Authority and order has been issued dated 15-09-2022 agreeing the order of CGRF. Section 152 (3) of Kerala Electricity Supply Code 2014 is very clear that if the exact date of occurrence and anomaly has not been able to assess, the short assessment is to be changed for 12 months preceding the inspection. However, the CGRF has been revised the short assessment to 6 months and quashed the short assessment bill of 12 months. This is seen to be a consumer-friendly approach. During the hearing, the review respondent was mentioning that some data downloaded for the meter shows that neutral current disturbance was observed since 2018. The breakage of CT wire of one phase would have been one of the reasons for such disturbances. As there is no fresh issues matter or evidences, which have not been considered during the process of appeal petition, the review petition is not having any merit to consider. The review petition is not maintainable and hence, dismissed.
RP-005-2022-AXE,Ernakulam-Order 11-11-22

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The review appellant, Asst. Executive Engineer, Electrical Sub Division, KSEB Ltd., Thoppumpady was the respondent in Appeal Petition No. P031/2022. The review respondent Smt. Mini Felix is the consumer of the Electrical Section, Thoppumpady with consumer number 1155629007468. The review respondent installed a grid connected solar system on getting the approval from the Licensee. The application for meter testing & inspection was submitted on 01-11-2021. After repeated reminders and follow up, the testing was done on 15-12-2021 and the solar plant was connected to the grid. There was a delay of 44 days from the date of application and hence, suffered loss of energy. The request was to compensate the loss suffered. The review respondent filed the petition to the Consumer Grievance Redressal Forum (CGRF), Central Region, and the CGRF(CR) dismissed the petition vide order dated 23.03.2022. Aggrieved by the decision of the Forum, the appeal petition before this Authority vide P031/2022. On completing the process and procedure, this authority issued order dated 25-07-2022, which states that the Licensee has to reimburse the energy charges for 22 days collected from the appellant. Aggrieved by the decision, the Review appellant filed this review petition to this authority. The order issued by this Authority dated 25-07-2022 is reviewed and the following is the final order:- 1. Licensee has to reimburse the energy charges for 30 days (from 15-11-2021 to 15-12-2021) collected from the review respondent.
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