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Orders of Kerala Electricity Ombudsman  in pdf format
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P-044-2022-Sri. V. Sadique, Ernakulam-Order 30-8-2022

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While taking the meter reading, the officials of the Licensee noticed that the meter is damaged. They installed a fresh meter. The appellant had submitted application for the conversion of service connection from LT to HT on 15-03-2021. The application is still pending with the Licensee. The Licensee has issued a demand cum disconnection notice claiming an amount of Rs.10,41,802/-, which is against Low Voltage Surcharge for the period from 09/2016 to 01/2022. The Licensee had also directed the appellant to convert service connection from LT to HT if the RMD continues to exceeds 100 kVA. The appellant filed petition before the CGRF, Central Region and the Forum vide order dated 06-05-2022 ordered to revise the bill by charging low voltage supply surcharge for the billing months in which RMD exceeded 100 kVA after 17-04-2017. Accordingly, the bill has been revised to Rs.8,81,574/-. The aggrieved appellant filed the appeal petition before the Authority and following decisions were taken: 1. The appellant is liable to pay the short assessment bill amount issued by the Licensee (revised amount as per the CGRF-CR order). 2. The Licensee shall grant instalment facility of 24 monthly instalments without interest for making the payment. 3. The Licensee shall enquire and take suitable action for not billing the low voltage surcharge in time, which resulting into revenue loss to the Licensee and also resulting into huge one-time financial burden to the consumer. 4. The Licensee shall enquire the lapses of the officials who has not adhere to Section 101 of the Kerala Electricity Supply Code, 2014 and take necessary action. 5. Licensee also shall enquire the lapses from the officials who has not adhere to Section 98 of Kerala Electricity Supply Code 2014 and take necessary action for converting the LT connection to HT connection though the consumer has submitted their application for the same on 15-03-2021. 6. The order of CGRF, Central Region is modified accordingly.
P-043-2022-Sri. V. Sadique, Ernakulam-Order 29-8-2022

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The appellant complained to the Licensee to ascertain as whether the meter is faulty or not. A check meter installed and checked during second week of 12/2021 and regular inspections were done. The old meter sent for testing and new meter installed on 21-01-2022. The respondent issued bill for Rs.10,67,816/- for a period from 08/2016 to 01/2022 as the low voltage surcharge as the recorded demand exceeds 100 kVA. The appellant approached CGRF-CR, and the Forum ordered to remit the bill charging the low voltage surcharge for the months by which the RMD exceeded 100 kVA. Accordingly, the bill has been revised to Rs.7,17,522/-. The aggrieved appellant filed the appeal petition before the Authority and following decisions are taken: (1) The appellant is liable to pay the short assessment bill amount issued by the Licensee (revised amount as per the CGRF-CR order). (2) The Licensee shall grant instalment facility of 24 monthly instalments without interest for making the payment. (3) The Licensee shall enquire and take suitable action for not billing the low voltage surcharge in time, which resulting into revenue loss to the Licensee and also resulting into huge one-time financial burden to the consumer. (4) The Licensee shall enquire the lapses of the officials who has not adhere to Section 101 of the Kerala Electricity Supply Code, 2014 and take necessary action. (5) The order of CGRF, Central Region is modified accordingly.
P-041-2022-Sri. C.M. Mustafa, Ernakulamn-Order 26-8-2022

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The recorded demand of the appellant was above 100 kVA from 01-07-2017 every month. The recorded maximum demand was 104 kVA to 162 kVA in different months. The Licensee has never given a letter for the enhancement or informed him about the low voltage surcharge. On 24-07-2022, the appellant received a bill claiming Rs.6,67,140/- towards the low voltage surcharge from July 2017 to January 2022 as per the internal audit of RAO, Perumbavoor. The claim in the above bill towards low voltage surcharge from 07/2017 is four years old and so the claim is barred by limitation. On hearing CGRF ordered vide order dated 28-04-2022 that the appellant is bound to pay the short assessment bill. The appellant filed the appeal petition before this Authority and following decisions are taken: (6) The appellant is liable to pay the short assessment bill amount issued by the Licensee. (7) The Licensee shall grant instalment facility of 24 monthly instalments without interest for making the payment. (8) The Licensee shall enquire and take suitable action for not billing the low voltage surcharge in time, which resulting into revenue loss to the Licensee and also resulting into huge one-time financial burden to the consumer. (9) The Licensee shall enquire the lapses of the officials who has not adhere to Section 101 of the Kerala Electricity Supply Code, 2014 and take necessary action. (10) The order of CGRF, Central Region is modified accordingly.
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