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Category: Orders
Page 19 of 410
Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1228
Orders of Kerala Electricity Ombudsman  in pdf format
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RP/OO5/2023- Sri. Mohammed Nisar

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The review appellant Mohammed Nisar is a domestic consumer of the licensee under the Kondotty, Electrical Section. The review appellant availed temporary connection under tariff 6F and then regularised the domestic connection on completion of the construction to Tariff 1A and the connection was converted into 3 phase on 05/10/2021. Due to certain error happened in the data entry to the Orumanet, the bill was not generated for two billing cycles. The meter readings were taken and entered in the register. The bill was issued on 21/03/2022 for a period from 20/09/21 to 20/03/2022 for Rs. 25,357/-. This was not argreed by the review appellant stating that there is no consumption as there is no occupant in the home. He filed the petition to CGRF and CGRF issued order stating that the respondent can collect the energy charges from the petitioner. Then the appeal petition was filed to this authority and petition was numbered P/13/2023. The appeal was disposed after completing all the procedural formalities. Aggrieved by the decision of Ombudsman this review petition was filed to the authority. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken and accordingly the decision taken on appeal petition P/13/2023 is revised. 1. The review appellant is liable to pay the bill amount. 2. The licensee shall grant at least three instalments for making the payment. 3. No order on cost.
P/027/2023- Smt. Jayalakshmi. S

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The appellant is a native of Pallichal, Trivandrum. She had constructed a house in 1999 behind the ancestral house in the ancestral property. She had also purchased 1.25 cents to make direct entry from the public road to the house constructed. The approved plan also shows the entrance from the road. She was using the access through the ancestral property. The licensee has erected a two-pole structure and the transformer blocking the entrance to the house. She was working in Ernakulam and residing in Kollam and occasionally visits Trivandrum. She noticed this blockage very late and then approached the licensee for the shifting the structure. As nothing was happened, filed petition to CGRF and CGRF issued order stating that the appellant has to approach the ADM, Trivandrum. The order was not received by her and hence the appeal was delayed. Aggrieved with the decision of CGRF, the appeal petition is filed to this authority. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. The structure and transformer has to be shifted by the licensee at their cost. 2. The electric load has to diverted to the nearby transformer by enhancing the capacity. 3. No order on cost.
P/026/2023- Smt. Sathi Devi P.

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The appellant Smt. Sathi Devi is a consumer under the Electrical Section, Kollappaly, with consumer number 1157407004829 and residing at Aimcombu. The appellant received a heavy bill for the billing month August/2022 amounting Rs. 13,532/-. The appellant complained to the officials of the Licensee. The meter reader has not taken the reading for the two billing cycles mentioning the meter was not accessible as the gate was closed. The meter reader has not used the wicket gate at the side for entering inside to take reading. The billing was done based on the average consumption of previous billing cycle and the actual reading was taken on the billing month of August 2022. The total amount was calculated by spreading the consumption for the door lock period and adjusted with the provisional bill. The appellant requirement is to revise the exorbitant bill and issue a normal bill on the basis of average consumption. The appellant filed petition to the CGRF and CGRF issued order stating that the appellant is liable to pay the amount as per the bill. Aggrieved by the decision of CGRF, the appellant filed this appeal petition to the authority. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. The appellant is liable to pay the charges as per the bill raised. 2. The licensee shall grant 12 instalments for remitting the payment. 3. No interest or surcharge payable. 4. The licensee shall examine whether the meter reader has performed his duty well, if not suitable action is to be taken. 5. No order on cost.
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