KERALA ELECTRICITY OMBUDSMAN
D.H. Road & Foreshore Road Junction,
Near Gandhi Square,
Ernakulam, Kerala-682 016
Ph: 0484 2346488, Mob: 8714356488
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| Category: Orders | ||
 Orders |
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| Orders of Kerala Electricity Ombudsman in pdf format |
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Files:
 P/033/2023- Smt. Jelsi Shaji 
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| The appellant Smt. Jelsy Shaji is a consumer of the licensee (KSEB) of the Section Vyttila with consumer number 115356017209. The consumer also installed solar plant of capacity 3.43 kw. The complaint is that the fixed charges were collected for the total consumption. They have to pay the fixed charges even when the consumption is zero. The appellant also raised the complaint about the charging Electricity Duty for the generation electric power from the Solar plant. The charges for the net electricity banked to KSEB has not been paid and demanding the interest for the late payment of the banked energy. The appellant filed petition to the CGRF (Central Region) and CGRF issued order dated 16/05/2023. Aggrieved by the decision of the CGRF, the appeal petition has been filed to this office. |
| P/062/2023- Sri. Renjith P
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| The appellant Sri. Renjith is a consumer of the licensee under the electrical section, Kambalakkad and power connection was availed on 30/11/1993. The appellant has installed an on-grid solar plant of 3 kwp capacity under MNRE subsidy scheme. The licensee has enlisted few agencies for the supply, installation and commissioning of solar plants under the Soura scheme. The licensee has executed agreement with these agencies with a clause of defect liability period for 5 years and during this period the contractor has to repair/replace solar plant items at their cost. The appellant has selected one of the agency named M/s Kondaas Automation pvt. Ltd. and executed solar plant of capacity 3 kW on 10/05/2022. The solar plant was not giving the required output. As per the advice of the contract agency the appellant requested the licensee to of change the line. On inspection the officials of the licensee noticed very high voltage surge in the line and the frequency of the plant was changed. Then the production from the solar plant was increased and voltage also has increased to 279v and appellant was forced to switch off the plant. The increase in voltage of the solar plant has damaged the stabilizer. The damage would have happened due to wrongly setting the voltage. The main complaint of the appellant to the CGRF was also regarding the voltage problems and no other grievance were raised as per the order of CGRF. In the appeal petition also, no other prayer which was not made with CGRF could be entertained. The respondent has taken initiative and the voltage problem is resolved and the solar plants are working well. |
| P/053/2023- Sri. Suresh Kumar B
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| The appellant sri. Suresh Kumar is a domestic consumer having three phase connection with connected load of 10.066 kw under the electrical section, Thirumala of Licensee, KSEBL. The average monthly consumption was around 500 units and average monthly bill amount was Rs. 3,400/-. The meter recorded high consumption and a bill for Rs. 18,423/- was issued on 21/02/2023 and another bill for Rs. 8,691/- was issued on 22/04/2023. There was a supply failure in one phase and the same has been rectified on 10/03/2023 itself. The wiring has been checked through a licensed electrician and there was no earth leakage. The appellants contention is that there is a reverse flow of current which results this high reading in the meter. The meter was tested and found working normal. The appellant questioned the heavy bill and filed petition to CGRF. The CGRF issued order on completing the proceedings dated 30/09/2023, stating that the appellant is liable to pay the amount as per the bill issued by the licensee. Aggrieved by the order of the CGRF, this appeal petition is filed to this authority. |
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