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Orders of Kerala Electricity Ombudsman  in pdf format
891-P.014-2020 Sri Gangadharan Thrissur


The appellant, Sri. Gangadharan K is a domestic consumer with Con no.1156767005738 under the jurisdiction of Electrical Section Pattikkad. The appellant being aggrieved with the delay in complying with his application for shifting an electric pole which was installed in his property years back, approached the CGRF, Ernakulam for refund of excess amount collected and for compensation for the lapses and delay caused in executing the work. The CGRF disposed of the case as “ The Licensee has to pay the compensation amount to the petitioner as per Standard of Performance, Clause 11(b) for the delay in execution of work excluding the period for rectification of Flood 2018, i.e., from the date of 25/11/2018 to the date of execution of work, which is to be realized from the concerned Assistant Engineer and Sub Engineer, vide order dated 17-01-2020 in OP No. 66/2019-20. Against the decision, the appellant has submitted this appeal petition before this Authority on 17-02-2020. From the analysis done and the conclusions arrived at, which are detailed above, I take the following decisions. 1. The respondent is directed to refund Rs.2443/- to the appellant. 2. The request for refund of amount of Rs.4500/- is rejected. 3. The compensation allowed by the CGRF, Central Region is not sufficient considering the delay of completion of the shifting work. Hence the appellant may approach the Executive Engineer, Electrical Division for compensation as per regulation 16 of the Kerala State Regulatory Commission (Standard of Performance of Distribution Licensees) Regulations, 2015. The order of CGRF, Ernakulam in OP No. 66/2019-20 dated 17-01-2020 is set aside. Having concluded and decided as above, it is ordered accordingly. The Appeal Petition filed by the appellant is found having merits and is allowed. No order on costs.
A wrong tariff was charged from the consumer by changing the tariff from commercial to industrial by mistake and KSEB issued a short assessment bill to recover the revenue loss – P/305/2012 – Joseph V.P., Kottyam.


The consumer, who is running a provisional store as a tenant and the applicable tariff to shop is commercial tariff only. By mistake, the KSEB had changed the tariff to industrial which is a lower tariff. To compensate the undercharging during the disputed period, the KSEB issued the short assessment bill and another penal bill raised subsequently on detection of unauthorized additional load in the premises of the consumer. The Forum upheld the decision of the CGRF and allowed instalments to the consumer.
Abnormal consumption recorded in the energy meter – refund of excess electricity charge remitted - P/171/2010 – M. Sankarasubramaniam, Thiruvanathapuram.


The energy meter of the consumer has shown abnormal consumption. The meter was tested and found that the existing meter is recording more than the actual consumption. The request to revise the previous bills was allowed with effect from the date of application of the consumer only, by the CGRF. The consumer has requested to refund or adjust in his future bills the excess electricity charges remitted by him during the entire meter faulty period which was found justifiable and hence allowed

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