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Category: Orders
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Orders of Kerala Electricity Ombudsman  in pdf format
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P/041/2018 Sri. K.P. Ameer Kannur

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The appellant runs a Tourist Home in the name "Green Park Residency" at Thavakara bearing Con. No. 1166558009208 under the jurisdiction of Electrical Section, Burnassery. Electricity supply to this premises is given in three phases with a registered load of 32105watts and in LT VII A tariff. While so, on 08-02-2018, the APTS of KSEBL conducted an inspection in the premises and found that the energy used in one phase (out of 3 phases) was not recording in the meter. Accordingly, the appellant was served with a short assessment bill, for the non functioning of CT in B phase for two years, so as to recover the unrecorded portion of energy, for Rs. 5,11,807/-. Being aggrieved with the short assessment, the consumer approached the CGRF, Northern Region, with Petition No. 208/2017-18 and the Forum disposed of the petition on 31-05-2018 upholding the decision of the respondent. Aggrieved by the decision, the appellant has submitted the Appeal petition before this Forum. From the findings and conclusions arrived at as detailed above, I decide to set aside the short assessment bill amounting to Rs. 5,11,807/- issued to the appellant. The respondent is directed to revise the bills for the consumption for the period of one year prior to the inspection dated 08-02-2018 by taking an average consumption of 6027 units i.e. the average consumption of 05/2018 for 8620 units, 06/2018 for 4400 units, and 07/2018 for 5060 units. Accordingly the respondent shall raise a bill for the meter faulty period and issue the revised bill to the consumer within fifteen days from the date of receipt of this order. Having concluded and decided as above it is ordered accordingly. The Appeal Petition filed by the Consumer is allowed as ordered and stands disposed of as such. The order of CGRF in 208/2017-18 dated 31-05-2018 is set aside. No order on costs.
P/040/2018 Sri. Ramachandran M. Kozhikode

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The appellant, a former employee of the Kerala State Wood Industries, Nilambur was then staying in the company’s quarter with consumer number 2996 and he was remitting the electricity charges as the occupier. The appellant was occupying the quarter from 1985 and he was included in the non-paying group till 01/97. The connection was changed to payment category from 02/1997 onwards since the connected load of the appellant had exceeded 500 watts. The company was under lock-out during the period from June 1993 to June 2002 and there was no consumption of electricity at that time since no one residing in the quarter. The service connection was disconnected on 17-09-2003 as the appellant defaulted payment of electricity charges from 02/1997. The appellant paid an amount of Rs.4875/- on 31-03-2005 being the arrears of the current charge and surcharge for the period from 02/1997 to 02/2005. Against this, the appellant approached various authorities and at last filed a petition before the Electricity Ombudsman. The Ombudsman, as per order dated 05-06-2007, directed the respondent to refund the entire amount collected from the appellant after deducting the charges due for the period from 02/97 to 08/97 only. Due to the non compliance of the orders of the Ombudsman, the appellant approached the KSERC on 19-03-2010 and as per the direction of the Commission; the respondent refunded Rs. 4509/- by cheque dated 08/12/2010. Still not satisfied with amount received and with a request to award compensation, the appellant filed another petition before the CGRF, Kozhikode vide OP No.170/2017-18 on 23-12-2017. The decisions of the CGRF in the order dated 20-03-2018 is as follows: “1) The request of the petitioner to refund Rs.276/ is disallowed. 2) The respondent shall grant interest at prevailing bank rate for Rs.4509/- from 01-04-2005 to 07-12-2010 to the petitioner within 30 days of receipt of the order. 3) The petitioner can approach the licensee for compensation for the losses in conducting this case for the past 16 years.” The appellant again approached CGRF with a review petition which was dismissed in Review Petition No. 01/2018-19 in OP No.170/2017- 18 on 22-05-2018. Aggrieved by these orders, the appellant has filed the Appeal Petition before this Authority. From the foregoing discussions done above and the findings and conclusions arrived at, this Authority has arrived to the following decisions; 1) The respondent shall fix the tariff minimum Rs 18/- per month for 6 months after disconnection on 02/1997. The surcharge shall be limited to 6 months for this period only. So the respondent shall limit the arrears as Rs.116/- only including surcharges for the 6 months. 2) The respondent shall refund balance amount of Rs.259/- along with interest @12% per annum for the period from 31-3-2005 to till the date of payment. 3) The appellant was paid an amount of Rs. 1603/- on 15-05-2018 towards interest for Rs. 4509/- for the period from 1-4-2005 to 7-12-2010. Since the appellant is eligible for 12% interest for the overcharged amount as per rules, the respondent shall pay the balance amount of interest for the above period for Rs.4509/-. 4) It is left open to the appellant to approach the authorities of licensee for compensation, if desires so. In the above circumstances the appeal is disposed of as above. The respondent shall issue cheque to the appellant within thirty days time on receipt of this order. The order of CGRF in OP No. 170/2017-18 dated 20-03-2018 is modified to this extent. Having concluded and decided as above, it is ordered accordingly. No order as to costs.
P/035/2018 Sri. Mohanakumar T.N. Alappuzha

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The appellant is a domestic consumer having a three phase connection with connected load of 6960 Watts, vide Consumer No. 3864 under Electrical Section, Thattarambalam. While being so, he received an abnormal bill for Rs. 36760/‐ in 12/2017. He approached the Section Office with a complaint that he used to consume less and hence the disputed bill for Rs. 36,760/‐ was not in tune with his consumption. Based on the complaint the meter was sent to the meter testing laboratory and the appellant has been directed to remit the bill amount as it was proved that the meter was working in good condition and the errors are within limit. Being aggrieved by this, the consumer lodged a complaint before the CGRF, Ernakulam which was dismissed vide Order OP No. 107/2017-18 dated 14-05-2018. Aggrieved by this order, the consumer has filed the Appeal Petition before this Authority. In view of the factual position I don’t find any reason to interfere with the findings and decision taken by the CGRF, Ernakulam in this case and hence the order of CGRF is upheld. The appeal is found devoid of any merits and hence dismissed. Having concluded and decided as above, it is ordered accordingly. No order on costs.
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