KERALA ELECTRICITY OMBUDSMAN
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Near Gandhi Square,
Ernakulam, Kerala-682 016
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Downloads - Orders - P/024/2017 Sri. Viju G., Alappuzha.
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 P/024/2017 Sri. Viju G., Alappuzha.  |
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| The appellant is a domestic consumer having consumer number 23209 under Electrical Section, Haripad. According to the appellant, his average bimonthly consumption was around 300 units only. Being so, he was served with an exorbitant bill dated 07-07-2016 for an amount of Rs. 35,139.00 alleging that the bimonthly consumption is 5908 units. Even though the appellant filed a complaint in the Section Office, he remitted the bill amount on 18-07-2016 due to the fear of disconnection. Later, the appellant approached the CGRF, Ernakulam with a complaint to refund the excess amount collected from him. But the CGRF has dismissed the petition vide order No. CGRF–CR/Comp.97/2016‐17 dated 30-12-2016, on finding that the excess consumption was recorded due to the failure of main switch of the appellant. Aggrieved by the decision of CGRF, the appellant has submitted this appeal petition before this Authority. In view of the above discussions, the issuance of demand for an amount of Rs. 35,139.00 towards the excess consumption on the appellant merely on the assumption that the leakage happened due to substandard installations of the appellant is arbitrary, illegal and not sustainable and is hereby quashed. The respondent is directed to revise the bimonthly bill for 07-07-2016 based on the average consumption. The excess amount remitted by the appellant shall be refunded with interest as per Regulation 134(2) of the Supply Code, 2014. This shall be done at any rate within 30 days from the date of receipt of this order. The order of CGRF No. CGRF–CR/Comp.97/2016‐17 dated 30-12-2016 is set aside. No order as to costs. |
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