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Is there any scope for conciliation between the parties involved ?

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Monday, 23 February 2009
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Answer

Yes. A settlement of dispute through conciliation or mediation is possible if both the parties are willing and authorized for it. When a complaint is settled through mediation of the Electricity Ombudsman he shall make a recommendation, which he thinks fair in the circumstances of the case. The copies of the recommendation shall be sent to the complainant and the licensee concerned for compliance.


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STATE ELECTRICITY OMBUDSMAN,
Charangattu Bhavan,
Building No-36/895,
Mamangalam- Anchumana Road,
Edappally- P O.Kochi 682024, KERALA,
Phone#  +91 484 2346488

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Send an email to info@keralaeo.org

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Consumers should submit  petitions to CGRF first before appealing Ombudsman.

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