KERALA ELECTRICITY OMBUDSMAN
D.H. Road & Foreshore Road Junction,
Near Gandhi Square,
Ernakulam, Kerala-682 016
Ph: 0484 2346488, Mob: 8714356488
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| Category: Orders | ||
 Orders |
Files: 1245 | |
| Orders of Kerala Electricity Ombudsman in pdf format |
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Files:
 P/159/2015 - Sri. Biju T. Nair Palarivattom, Kochi 24. 
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| The appellant is representing the mobile tower provider, M/s Indus Towers Limited, Cochin who was given a service connection for a connected load of 10 kW during 8/2007 with consumer number 18263 under Electrical Section, Kollapally (formerly known as Ramapuram). The appellant had applied for an additional load of 4.1 kW and remitted an amount of Rs. 4,95,420.00 towards the OYEC charges for installing 1 No. 100 kVA transformer. The connected load of this service connection was enhanced to 14.120 kW with effect from 08-06-2011. It is alleged that though the appellant had raised complaints regarding the low voltage problems in his premises the respondent has not taken any action on that. In order to overcome the situation, the appellant availed the supply from the DG set with effect from 05/2011 and not used KSEB supply. But the respondent issued average bills from 07/2011 onwards. The respondent has neither solved the voltage issue nor given any reply and the appellant was forced to run the site with DG set suffering huge loss. In the meantime, the appellant’s meter became faulty and the same was replaced with a new one. The respondent tested the meter in the meter testing unit without any intimation to the appellant. Further, the respondent had issued average bill during that period for Rs. 2,91,174. As the appellant failed to remit the said amount, the respondent disconnected the supply on 20-6-2014 and issued dismantling notice on 23-1-2015. Aggrieved against this, the appellant approached the CGRF, Kottarakkara with a petition in OP No. 1465/2015 which was disposed of with the following orders: “the petitioner shall remit the amount within one month from the date of receipt of this order, the instalment facility shall be allowed, if he desires.” Not satisfied with the above order of the Forum, the appellant filed this appeal before this Authority. The officers of the respondent failed to discharge their duty properly which is the reason for issuing the revised bill amounting to Rs. 3,45,476.00 and hence the same is hereby quashed. Order of CGRF is set aside. Appeal is admitted. No order as to costs. |
| P/140/2015 - Sri Kunjiraman Kozhikode
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| The appellant is a domestic consumer with consumer No. 13794 under Electrical Section, Ayanchery. The energy meter in the premises of the appellant was alleged to be not working properly, resulting abnormal consumption recorded during the period from 23-07-2014 to 25-09-2014. Accordingly the appellant was issued a bill for an amount of Rs. 10,181.00 on 25-09-2014, for the abnormal consumption. So the appellant filed a complaint on 01-10-2014 against the said bill. The service was disconnected on 18-10-2014 due to non payment of current charges. Consequent to this, a complaint was made before the CGRF, Kozhikode. The Forum has disposed of the complaint with a direction to remit the balance amount by the appellant in 10 installments without surcharge vide Order OP No. 84/2014-15 dated 20-7-2015. Still aggrieved by the said order, the appellant has filed the appeal petition, before this Authority. It is not just and proper to realize the bill amount under dispute from the appellant without analyzing or finding out the reason for the excess consumption. Hence the disputed bill is quashed. CGRF order is set aside. Appeal is allowed. No order as to costs. |
| P/157/2015 - Sri Shijeesh. A.P Kozhikode
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| The appellant is a domestic consumer with consumer No. 166331004394 under Electrical Section, Ramanattukara. The appellant was issued a bill dated 05-01-2015 for Rs. 15,566.00 for the consumption recorded in the meter. The appellant had filed a complaint before the Assistant Engineer, Electrical Section, Ramanattukara against the said bill. The respondent has installed a standard meter in parallel with the existing meter on 09-01-2015. The consumption of the two meters was found same. Hence the appellant has been directed to remit the bill amount. Aggrieved against this, a complaint was filed before the CGRF, Kozhikode. The Forum dismissed the complaint vide order in OP No. 111/2014-15 dated 01-8-2015. Still aggrieved by the said order, the appellant has filed the appeal petition before this Authority. It is no just and proper to realize the bill amount under dispute from the appellant without analyzing or finding out the exact reason for the excess consumption. Hence the demand issued is hereby quashed. The CGRF order is set aside. Appeal is allowed. No order as to costs. |
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