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Category: Orders
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Orders Files: 1290
Orders of Kerala Electricity Ombudsman  in pdf format
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P-093-2022- Smt. THANKAMMA. V.C., THRISSUR-Order 30-01-23

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The meter reading could not be taken since 10/2021 to 04/2022 due to the door locked condition. When the meter reader attended the premises to take the reading on 04-06-2022 and found that no display was showing in the meter. Then the meter was replaced on 04-06-2022. The next reading was taken on 03-08-2022 and reading shown was 2000 units. Accordingly, the Licensee has raised bill for Rs.18,649/-. The reading was very abnormal and the house was normally in locked condition and they used to be in the house once in a while only. The appellant contented about the abnormal reading and abnormal bill. The appellant complained to check the meter, on checking by the officials of the Licensee, found that the meter was functioning normal. The reason for abnormal reading would have been due to the earth leakage in the wiring. The appellant filed petition to the CGRF (CR) and vide order dated 15-11-2022 states that the petitioner is liable to pay the bill amount. The appellant filed appeal petition before this Authority and following decision was taken: 1. The appellant is liable to pay the bill amount already raised by the Licensee. 2. No further bills on this account are to be issued by the Licensee.
P-092-2022-Sri. Ramdas. P.K., Palakkad-Order 25-01-23

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As per the records of the Licensee, the consumer is the owner of the building. The appellant is not supplied with electricity by the Licensee and appellant is only the occupier of the premises when the electricity obtained by the owner of the premises. The status of the appellant has not changed from the “occupier” to the consumer. If the actual consumer is still having any grievance in this particular issue, they can approach the Consumer Grievance Redressal Forum for the resolution. CGRF has wrongly accepted this complaint and heard the same and order issued wrongly. CGRF has to comply with the regulation. The appeal petition filed by the appellant is disposed of accordingly.
P-091-2022-Sri. V. Thomas, Majestic Rubbers, Kottayam-Order 25-01-23

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APTS inspected the premises of the appellant and found that MF of the meter was 20 instead of 40. On 06-02-2019, the meter was replaced, when the details were entered in the Orumanet, MF was entered wrongly as 20 instead of 40. A short assessment bill for Rs.3,13,880/- was served to the appellant. The complaint was not redressed at the Assistant Executive Engineer level and then approached CGRF (SR) and vide order by limiting the period of assessment to 24 months for the period from 03/2019 and also allowed 12 monthly instalments. Then the bill amount will be Rs.1,94,337/-. The appellant filed petition to this Authority as appeal and following decisions are taken: 1) The appellant is liable to pay the short assessment as decided by CGRF. 2) The payment of this short assessment will be from 01-04-2023 onwards. 3) The Licensee may permit 24 instalments for remitting the short assessment. 4) The Licensee may fix the responsibility of error in entering the data and take suitable action against the official.
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KERALA ELECTRICITY OMBUDSMAN
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