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What is meant by Grievance or Complaint?

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Monday, 23 February 2009
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Answer

(i) defect or deficiency in electricity service provided by the licensee;

(ii)  unfair or restrictive trade practices of licensee in providing

      electricity services;

(iii)  charging of a price in excess of the price fixed by the

       Commission for supply of electricity and allied services;

(iv)  errors in billing;

(v)  erroneous disconnection of supply;

(vi) electricity services which are unsafe or hazardous to public life in contravention of the provisions of any law or rule in force; or

(vii)  any other grievance connected with the supply of electricity by the licensee except those related to the following:

 

(1) unauthorised use of electricity as provided under Section 126 of the Act;

(2) offences and penalties as provided under Sections 135 to 139 of the Act and

(3) accident in the distribution, supply or use of electricity under Section 161 of the Act.

Category

Contact Us

STATE ELECTRICITY OMBUDSMAN,
Charangattu Bhavan,
Building No-36/895,
Mamangalam- Anchumana Road,
Edappally- P O.Kochi 682024, KERALA,
Phone#  +91 484 2346488

Any Queries?

Send an email to info@keralaeo.org

Do you Know?

Consumers should submit  petitions to CGRF first before appealing Ombudsman.

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