General - What is meant by Grievance or Complaint?

(i) defect or deficiency in electricity service provided by the licensee;

(ii)  unfair or restrictive trade practices of licensee in providing

      electricity services;

(iii)  charging of a price in excess of the price fixed by the

       Commission for supply of electricity and allied services;

(iv)  errors in billing;

(v)  erroneous disconnection of supply;

(vi) electricity services which are unsafe or hazardous to public life in contravention of the provisions of any law or rule in force; or

(vii)  any other grievance connected with the supply of electricity by the licensee except those related to the following:

(1) unauthorised use of electricity as provided under Section 126 of the Act;

(2) offences and penalties as provided under Sections 135 to 139 of the Act and

(3) accident in the distribution, supply or use of electricity under Section 161 of the Act.