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Category: Orders
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Order by: Default | Name | Date | Hits | [Descending]
Orders Files: 1226
Orders of Kerala Electricity Ombudsman  in pdf format
P/030/2023- Shri.Suresh George Thomas


The appellant, Sri. Suresh George Thomas is the consumer of Electrical Section, Kaloor, Kochi. Close relative of the appellant is a critical patient using life supporting equipments consists of Oxygen concentrator, Suction machine, Air bed, etc. As per the Govt. of Kerala order, KSEB was extending the free electricity for the life supporting equipments. The appellant has applied for the free electricity and he was getting the same since 12/2021 onwards. Consumer installed solar panel of capacity 3.44 kw and connected to the Grid on 13/06/2022. The relief was given up to the bill of month 08/2022. For the bill of Sept. 2022 onwards the concession of free electricity has not been given to the consumer. The solar generation is higher than the consumption, and hence the monthly bill is only for the meter rent and excess energy supplied to the grid is accounted as the banking energy. The appellant approached the officers of the licensee but no decision was taken. Then filed petition to CGRF and CGRF issued order dtd. 05/12/2022 stating that the licensee has to take decision within two months. The licensee has not taken any decision in spite of repeated reminders and then the petition is filed to this office.
P/019/2023- Shri. Mathew P.J.


The appellant Sri. Mathew P.J. is the son of the consumer Sri. Joseph Mathew with Consumer no. 1156228008578 under Electrical Section Vannappuram. Joseph Mathew has expired as per the copy of the death certificate produced by Sri Matthew P.J. and claimed that he is the legal heir of his father Joseph Mathew. The connection was availed on 11/11/2003 under the tariff LT-7B with registered connected load of 300W for a small shop. the billing was done on bimonthly basis as per the consumption recorded by the meter installed. The average monthly consumption was below 20 units. The electricity bill issued on 10/2022 is very high for an amount of Rs.1973/-. The meter was tested with a parallel meter and found no fault in the meter. The consumer is not willing to pay the amount and approach CGRF, CGRF issued order dated 23/3/2023 stating that the petitioner is liable to pay the bill. Aggrieved by the decision of the CGRF, appellant filed the appeal petition to this Authority. On verifying the documents submitted and hearing both the petitioner and respondent and also from the analysis as mentioned above, the following decision are hereby taken. 1. Licensee shall extent concession of 50% of the bill amount as the responsibility is to be shared both the consumer and the licensee. 2. The licensee shall grant 12 monthly instalments to pay the amount as per (1) above. 3. The power is to be reconnected if disconnected. 4. No order on cost.
P/0352023- Sri. Biju Kuriakose


The appellant shri Biju Kuriakose is a consumer of the licensee under the tariff LT IA with the consumer number: 11573444011859 under Thiruvaniyoor Section. The consumer installed a Solar Plant of 10kw capacity on 13/12/2018. The connected load of the consumer is 29.35 kw. The solar plant is the grid interactive solar system. The meter has been converted CT/PT connected meter as his connected load exceeded 25kw on 18/12/2020. The zone wise reading of the TOD meter started from 7/2022 onwards. On verification of the zone wise reading, it recorded export of energy in the Zone II and Zone III which shows that there is connection error in CT. Accordingly the sub engineers visited the site and found that the secondary terminals of the CT connected wrongly to the meter. As the polarity was reversed the meter recorded export as import and import as export. The connections were rectified and a mahazzar was prepared. A short assessment bill for Rs. 3, 09,269/- was issued to the appellant. The CGRF was approached and CGRF issued order stating that the appellant is liable to pay the short assessment bill with effect from 18/12/2020. Aggrieved by the decision of CGRF, this appeal petition is filed.

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