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Which Rules and Regulations govern the functioning of Consumer Grievance Redressal Forum (CGRF) and Ombudsman?

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Monday, 23 February 2009
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Answer

The Regulations called the Kerala State Electricity Regulatory Commission (Consumer Grievance Redressal Forum and Electricity Ombudsman) Regulations, 2005 issued by the Kerala State Electricity Regulatory Commission govern the functioning of Consumer Grievance Redressal Forum (CGRF) and Ombudsman. The various regulations issued by the  Kerala State Electricity Regulatory Commission are available in the web site of the Commission.

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General

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KERALA ELECTRICITY OMBUDSMAN
D.H. Road & Foreshore Road Junction,
Near Gandhi Square,
Ernakulam, Kerala-682 016
Ph: 0484 2346488, Mob: 8714356488

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Send an email to info@keralaeo.org

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Consumers should submit  petitions to CGRF first before appealing Ombudsman.

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